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Alexander Hunter

Alexander Hunter

Technical Support Specialist

location of Alexander HunterLower Sackville, Nova Scotia, Canada

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  • Timeline

  • About me

    Tier 3 Technical Escalations Engineer at Mitel

  • Education

    • Eastern College

      2015 - 2017
      Diploma IT Systems Administration Distinctions

      Windows 7 AdministrationIntroduction to Windows PowerShellA+Network+Cisco+Microsoft Server 2012 R2 (410)Introduction to Linux Administration (Linux+)Mobile Device SupportQuerying Microsoft SQL Server 2012 (70-461)Administering Microsoft SQL Server 2012 Databases (70-462)SharePoint EssentialsAdministering Windows Server 2012 R2 (411)

    • Bedford Forsyth Education Center

      2014 - 2015
      High School Diploma 12

      Finished up my High School Diploma in early 2015

    • Sackville High School

      2011 - 2014

  • Experience

    • Xplornet Communications

      Nov 2016 - Aug 2017
      Technical Support Specialist

    • Innovatia

      Feb 2018 - Sept 2021

      Associate Tier 3 Escalations Engineer responsible for:- Interfacing with Development for customer issues- Reporting of software bugs with development team- Advanced Troubleshooting of tickets previously worked to limits of Tier 2 team's knowledge / expertise- SME role / technical assistance given to lower tiers Senior Tier 2 Technical Support Specialist- Escalation agent for customer issues

      • Associate Tier 3 Escalations Engineer

        Feb 2021 - Sept 2021

      • Technical Support Specialist

        Feb 2018 - Feb 2021

    • Mitel

      Sept 2021 - now
      Tier 3 Technical Escalations Engineer

      Tier 3 Technical Escalations Engineer responsible for:- Interfacing with Development for customer issues- Reporting of software bugs with development team- Assistance with resolving software bugs as necessary -- i.e more information or logs or even helping to conceptualize the issue and resolution steps.- Advanced Troubleshooting of tickets previously worked to limits of Tier 2 team's knowledge / expertise- SME role- Coaching and training of Tier 2 agents as applicable (Including one on one mentoring)- Lab development and maintenance for replication of customer issues- Writing public facing technical documentation for a Knowledge Base- Scheduling troubleshooting sessions with different teams across multiple timezones and continents, including scheduling downtime with customers as necessary (project management adjacent experience) Show less

  • Licenses & Certifications

  • Volunteer Experience

    • General worker

      Issued by Kinsmen Club of Canada (Lower Sackville Branch) on Sept 2010
      Kinsmen Club of Canada (Lower Sackville Branch)Associated with Alexander Hunter