Sachin Kumar

Experience

• 

  Mansfield Cable Company Ltd

  Feb 2011 - Nov 2013

  Maintenance Engineer

   Managing all direct and indirect employees on the shop-floor Independent attending & resolving machine breakdown in the shift. Proactive preventive maintenance of cable machineries twice in a months. health check of all equipment's after the shift.

• 

  Markem-Imaje India Private Limited

  Dec 2013 - now

   Team Management and Pro-active management of customer backlogs and communication to thecustomers on status of delivery service (track record of consistently meeting and exceedingcustomer expectations) Perform weekly & quarterly team performance measurement & initiatives to achieve higherrevenues, customer satisfactions, setup KPIs. Knowledge of ISO9001:2015, 14001 & 45001 standard also expertise of internal auditee & auditor. Strong follows up for AMC renewal and other revenues and work closelywith CRM team for booked customer PO’s and invoiced timely. Attending quality complaints and resolution to customers satisfaction, conductingCSAT/NPS surveys and overall control by more than 65% Responsible for finding new sales opportunity ( new machinery sales), undercontrol >1.2Cr. Handle and manage customer escalations / all related post-sales issues & under controlby 83% deliver <48hr SLA. Build relation with Internal and external customer, also focus on customer satisfaction. Ensure timely submission of proposal to the customers for spare parts & servicecontracts. Deep analysis the spare claims (Monitor the warranty cost & suggestways to minimize the same) Planning and implementation of strategies to minimize the breakdown by usingcorrect bike items & maintenance manage service operations. Show less  Ability to maintain service repair our range of printers & also train customer to use & maintain printer. Responsible for the delivery of service according to the service contract requirements as per the Markem-Imaje quality standards and the local regulations. Make recommendations regarding new or existing products which will better meet customers’ needs and/or offset competitive products . Responsible for Providing the consumables item at Customer place & Annual Maintenance Contracts & handle the machinery spare parts orders as well as critical spare. Customer stock monitoring including spare & consumables. Promptly respond to all customer requests for service and schedule on-site visits as required. Provide installation, warranty, preventive, problem diagnosis, corrective maintenance and training to customers  Ability to solve break fix (continuous ink jet (CIJ), drop-on-demand (DOD), Large Character M/c (LCM), thermal-transfer overprinting (TTO)and laser technologies, P & A, Thermal Ink Jet Printer (TIJ) Show less

  • Manager - Technical Supports & Services

    Apr 2022 - now

  • Deputy Manager - Technical Remote Support

    Apr 2020 - Apr 2022

  • Asst. Manager - THD

    Apr 2016 - Apr 2020

  • Technical Service Engineer

    Dec 2013 - Apr 2016