Richard Fox

Experience

• 

  Barron McCann Limited

  Oct 1997 - Dec 2004

  Field Service Engineer

  The type of work I was involved in was break/fix support of EPOS systems: PC, Servers, Networks, Printers and peripherals.

• 

  Comart PLC

  Dec 2004 - May 2005

  Field Service Engineer

  In this role, I was mainly responsible for attending calls, diagnosing faults, and arranging the necessary parts or loan units against Windows desktop and server systems. I held this position until I was made redundant due to contract losses.

• 

  Lynx Technology

  May 2005 - Aug 2005

  Rollout Engineer

  Configured computer hardware and installed software on 120 machines per day. Configured automated imaging scripts and network settings to achieve optimum efficiency.

• 

  Phoenix IT Services

  May 2005 - Jan 2011

  Field Support Engineer/Administrator

  Provided 2nd Line support/systems administrator support at numerous customer sites: Server builds; AD & Exchange configuration; remote desktop support; SMS management; PC images (Ghost/WDS).In addition, my duties included resolving hardware and software issues on servers, desktops, laptops, networks, and printers. I would provide out-of-hours support by way of a standby rota, and was ASP accredited to provide warranty support on HP hardware.

• 

  Eddie Stobart Ltd

  Jan 2011 - Oct 2019

  Senior IT Support Technician

  Senior 3rd Line Support Technician for a multimodal logistics business with over 3000 distributed users across 60+ sites.Project work and achievements: Administration of O365, including MFA for all userbase, designed automated conditional access management that forces MFA registration for unprotected users.Administration of Azure AD, including VM, network, Just in Time jumpbox access.Technical lead, designed and configured ServiceNow as a replacement ITSM/CRM system, alongside a ServiceNow partner, and department managers.Competently completed several live data and email migration projects, including successfully planning and implementing email migration to O365 for both user and shared mailboxes, with minimum disruption.Collated all estate workstations using SCCM & SNOW, and identified manufacturing age determined by serial numbers for an asset buy-back PCaaS contract.Reconfigured and remedied a problematic SCCM environment into a working system for updating an unpatched estate, ahead of O365 migrations. This included designing strategic deployment plans, and Distribution Point roll out, to remove network bottlenecks.Successfully performed disaster recovery on production VMware environment following SAN enclosure failure.Remotely identified and reconfigured in excess of 300 network assets, to follow a standard configuration, ahead of adding to a maintenance contract. A a result, several long term duplex inconsistencies were resolved, thereby removing associated performance issues from the network.Configured backup structures, schedules and shadow copies, to achieve efficient backup and recovery options of business critical data. Show less

• 

  Refinitiv

  Nov 2019 - Feb 2021

  Single Sign On (MFA) Engineer
• 

  LSEG – (London Stock Exchange Group)

  Feb 2021 - now

  Senior SSO Engineer