Sofía Ortiz

Experience

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  Rolo Studio

  Jul 2019 - Mar 2020

  Indoor Cycling Coach

  Provide cardiovascular and endurance classes, in a period of 45 minutes. Clients are guidedthrough technique, motivation and inspirational phrases.

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  ITESO Universidad Jesuita de Guadalajara

  Jan 2020 - Jul 2020

  Research Internship

  Intern of Ph.D. Ana María Vazquez, head of the Department of Sociopolitical and Legal Studies.Systematize information and research work.

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  Refuse Bike

  Oct 2020 - Apr 2021

  Indoor Cycling Coach

  Provide cardiovascular and endurance classes, in a period of 45 minutes. Clients are guidedthrough technique, motivation and inspirational phrases.

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  Kelley + Ortiz Abogados

  Jan 2021 - Dec 2023

  Document translator and interpreter

  Translate legal documents of different lengths and emails from English to Spanish and vice versa

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  MiSalud.ai

  Apr 2021 - Feb 2024

  Customer Success Manager

  - Trusted advisor to C-level executives and HR leaders, clearly communicating the value of the product, and responding to all customer needs, concerns, and requests.- Delivered adoption rates of 78% and retention rates of 80% across my portfolio (3x and 2x higher than industry averages, respectively) by using analytical abilities and organizational skills to uncover and address client needs, assessing utilization, and delivering maximum value with our product offering.- Achieved 85% renewal rate across my portfolio by ensuring our customers achieve their desired outcomes, providing timely support and building and maintaining strong relationships with clients. Show less

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  Topline Pro

  Feb 2024 - now

  Customer Success Manager