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AU SARAH

AU SARAH

Key Account Support Manager(CS)

Followers of AU SARAH58 followers
location of AU SARAHHong Kong SAR

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  • Timeline

  • About me

    AIA international Limited

  • Education

    • HK Open University

      1998 - 2000
      Master's degree Business Adminstration

    • City University of Hong Kong

      1991 - 1995
      Higher Diploma Business Studies

  • Experience

    • DHL Express

      May 1998 - Apr 2006
      Key Account Support Manager(CS)

      Air express, CS team key account management, ISO, CS survey, projects, complaint handling...etc

    • 國泰航空飲食服務 (香港) 有限公司

      Mar 2010 - Jul 2011
      Customer Service Manager - Cathay Pacific Catering Services Ltd

      B2B customer service - airline catering, PR and marketing activities/events, complaint handling, quality assurance...etc

    • BSH Home Appliances Group

      Apr 2012 - Feb 2019
      Head of Customer Contact Center and Service Marketing

      B2C & B2B in/outbound call center, social media channel, customer walk-in center, complaint handling, CS training...etc. Marketing, online sales, promotion plan and activities

    • Bupa (Asia) Limited

      Feb 2019 - Feb 2020
      Customer Service Support Manager

    • 友邦保險

      Feb 2020 - now
      Principal - Customer Service

  • Licenses & Certifications

    • IiQE insurance -Paper 1, 2, 3, 4 & 5 passed

      Insurance Authority