Jurina Lin

Experience

• 

  Ministry of Forest

  Jan 1993 - Apr 1995

  Admin Staff

  Assist Admin Department by drafting transfer order, promotion and demotion order. Record and register letters for Admin Department. Filing important document in respective files.

• 

  Myanmar DHL Ltd.

  May 1995 - Dec 1997

  Customer Service Representative

  Handle Customers’ Inquiry calls, tracing calls, booking calls and accepting walk-in shipments and cash. Prepare necessary documents and shipments for export process. Providing necessary documents and Data transmitting to Network are also my key responsibilities.

• 

  DHL Express

  Jan 1998 - Dec 2001

  Assistant Customer Service Officer

  In charge of handling traces and requests from Network. Record and Monitor the status of outbound / inbound shipments to analyze Transit Time performance. In charge for Service Center operations by controlling cash expenses, office supply and service counter. Assist department workload by handling overflow calls and preparing necessary form and format.

• 

  Myanmar DHL Ltd.

  Jan 2002 - Oct 2016

  Leading and Managing Customer Service Team to achieve and exceed Team’s Key Performances and also for customer satisfaction. Review and audit individual and Team Performances weekly/monthly. Running Cash Revenue Generation ( Incentive Scheme ) is one of my main responsible and accountable for escalated Traces and requests from Network. Prepare project plan and budget. Assist Country Management by preparing Country Business Review. Joint customers visit with Sales to closer to the market, build good relationship with customer and to understand the customers wants and needs to provide better service. Show less

  • Head Of Operations

    Jul 2016 - Oct 2016

  • Operations Manager

    Jun 2012 - Oct 2016

  • Customer Service Manager

    Jan 2005 - May 2012

  • Customer Service Officer

    Jan 2002 - Dec 2004
• 

  DB Group Myanmar Co., Ltd.

  Mar 2017 - now

  Branch Manager