Divakar Manoharan

Experience

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  Kochar Infotech private Limited

  Dec 2014 - Oct 2015

  Technical Support Executive

  Responsible for addressing Network & speed related complaints and providing proper trouble shooting steps to the customers.Responsible for escalating the network and billing related issues/requests to the concerned team to fix it within the TAT time.Responsible for managing CRM and raising SR’s to retaining the customers who made request to terminate the services.

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  Intelenet Global Services Private Ltd.

  Feb 2016 - Sept 2017

  Project Associate @ Vodafone India Pvt Ltd

  Responsible for acknowledging the assigned MACD orders with SLA and creating Service request.Monitoring the daily progress of assigned projects and chasing vendor teams for project completion within TAT. Participate in project discussion meetings and propose improvements if necessary. Responsible to handle escalations raised by clients due to unexpected network outage. Worked as a Real time manager where must monitor the Queues and responsible for achieving the daily SLA and maintaining Data base. Show less

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  A & A Dukaan Financial Services Private Limited

  Sept 2017 - Nov 2018

  Project Co-Ordinator

  Responsible for monitoring the project Inbox daily, acknowledging the assigned projects within SLA and updating CMDB. Responsible to identifying type of service and assigning engineers for RFC document, Verifying Implementation and backout plans to complete the assigned project scope. Responsible for engaging change management team to get CAB approvals before engaging engineers or vendor teams to complete the Implementation requested by clients. Responsible for sharing detailed updates of projects to project managers or other stakeholders. Responsible to escalate the issues which we are unable to provide solutions via proper matrix and communication channel. Responsible for finding RCA and maintaining CMDB. Show less

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  Tata Communications Transformation Services (TCTS)

  Nov 2018 - Dec 2023

  Project Manager

  Handling multiple complex IT Infra projects throughout the project lifecycle from Initiating, Planning, Execution, Monitoring & Control and Closure adapting Agile methodology.Experienced in Data center migrations, Site relocation, New site deployment & Site upgrade projects.Served as a primary interface between organization LCM team & client’s project requirements, that develop and support business case and executing plans to achieve the goals within SLA.Responsible for initiating the project which involves Scope analysis, Initiating kickoff meetings with stakeholders. Responsible for Resource & Budget planning, Schedule management.Responsible for creating work breakdown structure (WBS) & project charts to monitor the progress.Responsible for Risk analysis and Monitoring by creating Risk mitigation plan.Procurement Management Including Release, Approval & Signoff of the procurement documents.Handling escalations and controlling project scope with RCA & Action plans.Directing the completion of activities such as engineering, change control, and operations acceptance to ensure complete success of delivering services to the customer.Accountable for Vendor Management, stakeholder Management and develop positive relationships with suppliers on need basis.Accountable for monitoring, maintaining, and performing Process Quality Audits, continual improvement process with all parameters within the benchmarks.Responsible to prepare and maintaining project artifacts throughout all phases of project. Show less

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  Accenture in India

  Feb 2024 - Jul 2024

  Project Manager

  Oversee all aspects of the project lifecycle from Initiation to closure (Ensure everything is withinTAT and manage escalations).Develop and manage project budgets, ensuring that costs are controlled and within approved limits.Anticipate resource needs and adjust allocations as necessary to maintain project momentum.Understand client needs and objectives and ensure project deliverables align with these.Track project expenses and revenues, and report financial performance to stakeholders.Identify potential risks and develop mitigation strategies to minimize their impact on projectsuccess.Develop and manage project budgets, ensuring that costs are controlled and within approved limits.Provide guidance, support, and motivation to team members to ensure high performance andproductivity.Ensure CSAT is always achieved high and get recognized often.Implement new strategies and make client empathies on the same.Suggest clients on new amendments and its importance.Conduct survey to ensure we maintain the standard quality. Show less

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  Iron Systems, Inc

  Jul 2024 - now

  IT Network Infra Deployment Project Manager