Ilias Koniavitis

Experience

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  WIND Hellas

  Dec 2000 - May 2008

  NMC Vas Engineer

  • Assure correct operation, maintenance and troubleshooting of VAS Plants (Prepaid Mobile Telephony system, SMSc, MMc, WAP, Intelligent Network, Voice Mailboxes, IVR systems, as hardware instances and their provided services).• Collection of backup data in daily, weekly and monthly basis.• Actively involved in any S/W and H/W changes due to failures or upgrades.• Responsible for installation and acceptance tests of new systems and services and write progress reports.• Team Leader : Planned and Organized NMC/VAS team various tasks.• Shared workload between team members.• Wrote reports for weekly activities.• Wrote preventive and operating procedures of company’s various systems. Show less

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  Atos Origin, Hellas S.A

  Jun 2008 - Oct 2011

  IT Operations Technical Consultant

  • Methodical investigation, analysis and documentation of all or part of a business in terms of business functions and processes, and the information they use.• Definition of requirements for improving any aspect of the processes and/or systems.• Creation of viable specification in preparation for the improvement of business processes and/or the construction of information systems.• Controlled resolution of incidents and problems (deviations from planned or expected information system behavior) throughout the information system life cycle including: classification, prioritization and initiation of action, documentation of root causes and implementation of remedies.• Close liaison with the Configuration Management (CM) and Help Desk Functions, in-depth knowledge and use of the configuration management system, the drawing in of specialized expertise wherever appropriate, and the provision of advice and information aimed at minimizing the occurrence and impact of service incidents through process improvement.• Incremental and logical integration and testing of software sub-systems and their interfaces in order to form complete systems to operate in target hardware environments• Installation and/or removal of hardware and/or software, following plans and instructions and in accordance with agreed standards.• Testing of hardware and software components affected, resolving malfunctions found and recording the results.• Reporting of details of hardware and software installed and removed so that the organization configuration management records can be updated. Show less

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  Freelance

  Jan 2012 - Dec 2012

  IT Operations Freelancer (Computer Associates Products )

  ▪ Review current capabilities, business, IT objectives and requirements to be addressed with the solution deployment.▪ Install or upgrade, configure and test of CA Products (CA Service Desk Manager, CA Service Assurance, CA Service Catalog and CA Single Sign On )▪ Perform and document use case tests and refine component configurations.▪ Conduct knowledge transfer sessions for operational staff and administrators

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  COSMOTE Mobile Telecommunications S.A.

  Jan 2013 - Dec 2015

  Web Hosting & Cloud Services Administrator (Fixed Term - Contract)

  • Parallels Operations Automation Web Hosting Platform Administration• Troubleshooting customer, domain, and subscription issues when they arise.• Administer Web Services Performance.• System updates and software installation• Documentation of system configuration, processes and procedures.• Shared responsibility with team members for rotating on call duties.• HP Cloud Delivery Platform Administration• Cloud Service Automation, Operations Orchestration, Marketplace applications administration• Flow creation with Operations Orchestration Studio.• Service Design and Service Offering creation (IaaS, SaaS etc.) with CSA.• Performance monitoring and incident troubleshooting Show less

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  Intracom Telecom

  Apr 2016 - Mar 2018

  Cloud Services & Operations Engineer ( Fixed Term - Contract )

  • Part of the team provided 1st and 2nd level support for GCLOUD environment (Greek Government’s Cloud environment that provides IaaS services and hosts 5000 virtual machines in full scale).• Responsible for the configuration and maintenance of GCLOUD environment backup system (Veritas NetBackup).• Manage and deploy monitoring solutions (IBM Tivoli Integrated Portal, IBM Systems Director, IBM Spectrum Control) for maintaining high availability for production systems such as VMware vCenter 6.5, and IBM Strowise V7000.• Analyze, validate, and filter alerts from monitoring systems and convert them to trouble tickets or service requests as necessary with IBM Control Desk.• Work closely with project managers and Architecture teams to keep them updated about delivery milestones or problems.• Perform on-call duty as part of a team maintaining the availability and performance of the cloud infrastructure as well as the various internal services and systems. Show less

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  IBM

  Mar 2018 - Apr 2021

  IT Specialist

  • Wintel team, responsible of Attica Bank Infrastructure ( VMware environment, Storage and Backup Devices ).• Member of the team responsible for IBM's Data Center, Customers and Cloud Services (WinTel IaaS services).• IBM Spectrum Protect backup solution (TSM) specialist.• Assured correct operation, maintenance and troubleshooting of Hypervisors (VMware ESXi, Microsoft Hyper-V).• Identification of potential issues and integration of possible solutions• Engaged with reports on project status and activities. Show less

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  Avis Greece

  Apr 2021 - Jun 2024

  IT Infrastructure Leader

  • Team leader of the IT Infrastructure team,• Responsible for company's IT Infrastructure (Microsoft Hyper-V environment, Storage and Backup Devices).• Administration,Configuration and Troubleshooting of : Windows Server family (2016,2019,2021), Office365, Azure Active Directory, Intune, Microsoft Defender for Endpoint, File Server, Citrix Virtual Desktop environment and Client Workstations (Windows family).• Technical Leader in various ongoing projects.• Engagement with upper management regularly with reports on project status and activities Show less

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  Intertranslations S.A.

  Jun 2024 - now

  Information Technology Manager

  • Overseeing all IT operations• Liaising with other departments to determine and address their IT needs and requirements. • Manages orders and procurement of IT hardware equipment and software tools/programs. • IT capacity – Budget planning• Adhere to company policies, processes, procedures and work instructions, subject internal audits. • Ensure systems are secured and protected from breach and viruses. • Asset management including inventory maintenance and documentation. Show less