Loredana Cocrean

Experience

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  Wipro BPO

  Nov 2009 - May 2013

  Order Analyst Senior Officer

  Create purchase orders to source hardware, software & services needed for the customer orders in SAP and other other internal tools. Continuous cooperation with the local unit for solving issues and invoice discrepancies. Additionally, I was the single point of contact for the internal tracking system. My tasks were training the department in how to use the tool, quickly solving any issue in cooperation with the developer in India, offering support i

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  Bosch Service Solutions

  Oct 2013 - Nov 2021

  Responsible for leading a team of 20 Customer Master Data Analysts & Project Managers. My tasks were mainly KPI’s reporting, steering meetings with the team in order to monitor, guide, delegate the daily activities and solve issues. As a key user I was able to offer assistance in solving errors or special situations. Additionally, I was in charge of the administrative part like vacation planning and approvals, steering the employment and promotion interviews, coaching, evaluating and supporting team members, as well as salaries management and Bi-annual Goals and Performance Dialogue. Keeping a close relationship with the stakeholders and managing escalations in an assertive and proactive manner was a key point of my job. Also, I have worked on improving the documentation, organizing the Intranet team page and have started developing a Power BI to help our customers find the information they needed faster and reduce the number of incoming emails in the generic inbox. Show less Responsible for leading a team of 13 Order Desk Analysts & Experts and proxy for the Order Desk Manager, my main tasks were KPI’s reporting, monitoring the team’s volumes, guiding and acting as the first point of contact in case of escalations, products allocation or delivery issues. A key point of my job was maintaining a close relationship with my team, customers, top management, planning, controlling by steering regular meetings, address issues and improvement ideas, actively listening and solving problems occurring in my team or with the stakeholders.Additionally, I was in charge of the administrative part like vacation planning and approvals, steering the employment and promotion interviews, coaching, evaluating, mentoring and supporting team members, as well as salaries management and Bi-annual Goals and Performance Dialogue. Show less My first task was to ensure a smooth transfer of the Order Desk activity from UK to Romania and manage a portfolio of customers from an Order Management perspective. Regular tasks were booking and managing orders, returns, price quotations, issuing credit and debit notes, offering support to customer by phone and e-mail and general bridge function between departments (Logistics, Sales, Controlling, Planning). Additionally, I took over one of the key account customers for whom I was the single point of contact and I was in charge of the claims management. I was also in charge of on the job training for new colleagues and back-up for Spain customers Show less

  • Team Lead Customer Master Data

    Sept 2020 - Nov 2021

  • Team Lead Order Desk for Security Systems Europe Region

    Nov 2017 - Aug 2020

  • Order Analyst for Security Systems division, UK & Ireland Customers

    Oct 2013 - Oct 2017
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  Heraeus Electronics

  Nov 2021 - May 2022

  Customer Service Specialist

  Being part of Heraeus’ fast pacing Electronics Business Unit, my first task was to ensure a smooth transfer of the Customer Service activity from Spain to Romania and manage a portfolio of customers from an Order Management/ Customer Service perspective. Regular tasks were booking and managing orders, returns, price quotations, issuing credit and debit notes, master data maintenance for customers, prices and materials, receivables overview (together with AR) and general bridge function between internal departments (Quality, Production, Purchasing, SCM, Logistics, Sales, Top Management). After 2 months I additionally took over a global customer and my tasks extended to steering the planning and production of sample products and ensuring an on time delivery and regular follow up meetings with the customer. Show less

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  Unifiedpost Group

  May 2022 - Oct 2023

  Junior QA Engineer

  • Software testing and quality assurance for a transaction screening application and web applications (API Testing, manual Web applications testing, basic automated testing)• Creating test cases according to the specifications and user stories• Following the changes and updates in the database, creating queries• Reporting activity using TestRail• Creating bug tickets in Jira• Continuous cooperation with the developer and project manager to identify system requirements andprogress Show less

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  Bosch Global Business Services

  Oct 2023 - now

  As a Global Process Expert specializing in external customer master data migration, I lead continuous improvements and provide strategic solutions across the entire master data lifecycle. I focus on optimizing processes specifically for the migration of customer master data from SAP R/3 to SAP S/4HANA, ensuring high-quality data transfer and validation.Key Responsibilities: • Lead end-to-end process improvements and implement best practices for master data management. • Analyze and resolve complex issues impacting data accuracy and migration quality.• Develop and maintain comprehensive documentation and training materials for new joiners and existing team members. • Conduct workshops and provide hands-on training to empower teams on new processes and tools. • Offer expert support to cross-functional teams to ensure seamless data migration and validation. • Manage and execute testing of new software releases and automation tools for data migration. • Collaborate closely with management and development teams to define functional requirements and propose automation strategies. • Oversee the transition from manual Excel-based data templates to advanced automated data validation tools.• Support global data migration projects from SAP R/3 to SAP S/4HANA, ensuring data integrity and compliance. • Travel as needed to engage with stakeholders and support implementation efforts across regions. Show less • Led strategic customer master data migration projects from SAP R/3 to SAP S/4HANA with a focus on quality, compliance, and efficiency. • Provided expert support and guidance to team members, acting as a key point of escalation for complex data issues and troubleshooting. • Focused on fewer but higher-priority projects, ensuring a deeper engagement in planning, execution, and post-migration stabilization. • Conducted targeted training sessions for new joiners and provided ongoing mentorship to strengthen team capabilities. • Supported cross-functional teams during migration activities, ensuring consistency in data quality, validation, and reconciliation. • Reviewed and approved final migration activities to the productive environment, ensuring adherence to all readiness and quality criteria.• Offer cross-functional support and ensure readiness from project phase to transition into live operations. • Give final authorization for data migration into productive systems after meeting readiness and quality standards. • Identify areas for improvement and initiate updates to procedures, documentation, and internal guidelines. Show less • Lead customer master data migration projects from SAP R/3 to SAP S/4HANA, ensuring seamless and accurate data transition. • Troubleshoot migration errors by identifying root causes and implementing effective corrective actions. • Contribute to the development and testing of new migration processes, and create comprehensive documentation for consistent execution. • Perform data cleansing activities prior to migration to enhance data quality and integrity. • Conduct thorough data validation and reconciliation to guarantee accurate and reliable data migration.• Ensure project readiness from initial phases through to daily business go-live, coordinating cross-functional efforts.• Authorize final migration to the productive system, ensuring all criteria and quality standards are met. • Proactively update and optimize procedures and instructions to reflect process improvements and lessons learned. Show less

  • Global Master Data Process Expert

    Jan 2025 - now

  • Senior Project Implementation Manager

    Jul 2024 - Jan 2025

  • Customer Master Data Project Implementation Manager

    Oct 2023 - Jul 2024