Jessica Warner

Experience

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  Seafood Shanty

  Jun 2003 - Sept 2005

  Cashier and Prep Cook
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  Old Navy

  Oct 2005 - Jul 2007

  Sales Associate
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  Hannaford

  Jan 2006 - Jan 2008

  Front End Service Leader
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  Fisher College

  Oct 2006 - Jul 2012

  • Coordinate intercollegiate and outside vendor meetings and events for the Office of the President - at least one college-wide meeting per month.• Organize logistics for Live @ Fisher and Speaker Series programs - at least two per month.• Create, edit, and proof read reports, Excel spreadsheets, and PowerPoint presentations for internal and external use.• Supervise, train and schedule one full-time assistant and three student receptionists.Results:Promoted to Office Manager for the Office of the President from Office Manager, Office of Admissions, after being recognized for outstanding organizational skills and customer service.Demonstrated proficiency in use of PowerPoint and became the primary creator of presentations for the College President for "All Hands on Deck" Fisher Faculty & Staff Meetings.Established a clear set of goals and responsibilities for the mail and supply rooms and in turn was given the opportunity to manage a full-time assistant.Praised by supervisors for showing enthusiasm and dedication on a regular basis in an ever changing role at the College.Brought professionalism to a role that is observed by the entire student, staff and faculty body, as well as visitors and prospective students, every day. Show less Assisted in achieving enrollment and fiscal objectives of the Office of Admissions. Managed the accurate and efficient entry of all inquiries and applicants to the college in the SCAN database system and maintained consistent direct contact with these inquiries and applicants through the use of phone, email, and regular mail. Supervised the daily tasks of the Work-Study students.Results: Quickly learned new procedures and adapted to ever changing work flows based upon the cycle of the academic year.Awarded an Achievement Certificate for "commitment to Fisher College" within the first year of working full-time.Learned to work as part of team to achieve overall goals for the College through working various events hosted by the Office of Admissions.Demonstrated quality organizational skills and took on the responsibility of creating work schedules for students each term/semester and eventual overall supervision.Identified errors in evaluating student files and took appropriate measures to remedy these situations without prompting from supervisors. Created and maintained reports from SCAN systems database for improved tracking and reporting accuracy. Show less

  • Office Manager, Office of the President

    Jun 2011 - Jul 2012

  • Office Manager, Office of Admissions

    Aug 2010 - Jun 2011

  • Assistant Office Manager, Office of Admissions

    Aug 2008 - Aug 2010

  • Administrative Assistant & Student

    Oct 2006 - Aug 2008
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  Royal Caribbean International

  Jul 2012 - Jan 2015

  Cruise Programs Administrator (CPA)

  • Managed without positional authority a team of over 100. As Executive Assistant to Cruise Director I coordinated the execution of strategic plans with 14+ senior staff to increase revenue and guest satisfaction through budgeting, scheduling, and the organization of events.• Produced as many as five weddings and/or vow renewals per cruise and recognized for hard work and resourcefulness in weekly guest surveys. These weddings required the successful coordination and management of several different departments throughout the ship.• Maintained the financial success of the cruise programs department by budgeting, planning and forecasting for inventory, routine equipment maintenance, and personal expenses.• Analyzed weekly guest survey metrics and proposed improvements based on findings, resulting in exceeding target goals for guest satisfaction each week.• Attended and reported on 5 - 10 excursions per month for Revenue Manager to monitor provider quality and improve guest satisfaction.Results:Recognized numerous times in guest satisfaction surveys for professional and friendly service in coordinating both onboard and ashore weddings and/or vow renewals.Received above expectation scores on all employee reviews in various categories including customer service, communication and job knowledge. Show less

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  Road Scholar

  Apr 2015 - now

  Responsible for the achievement of Net Program Revenue (NPR) for 400+ International programs, ensuring excellent value to participants while maximizing revenue to support operations. I work in tandem with Inventory Management, Programs, Contracting and Marketing Departments providing financial analysis and insights to support decision making.Increased total NPR for our International land product line by 12.5% from 2018 to 2019 by adjusting sell prices based on personal financial analysis, business guidelines, and conducting routine competitive analysis on market trends.Established revenue and inventory forecast reporting for annual capacity planning which surpassed the 14% enrollment increase goal for 2019.Developed margin exception reporting for monthly analysis of actual vs. budgeted operating expenses to help determine program date viability, marketing opportunities or data error.Provided on-site and real time financial impacts and cost reduction targets during preliminary direct contract negotiations in Iceland to achieve annual cost savings of approximately $500k. Successfully oversaw the process flow of 200+ programs across multiple departments to ensure 99% of programs met our pricing due dates and ultimately, marketing deadlines for CY 2020. Core member of the Governance Team, working with departmental heads to make company wide operating decisions while transitioning to a new software. Manage direct reports, meeting with them weekly to provide feedback and clear direction.Established working relationships with international offices by traveling overseas and conducting hands-on training to produce accurate and higher quality data for analysis to aid in reaching our revenue goals. Show less Developed and generated revenue reports for each program in support of strategic planning and budgeting with other departments. Cost increases are now monitored, approved and/or denied through my review of these reports.Oversaw competitive pricing for new program proposals based on analysis research. Directly supervised and coached interns on strategic data mining for competitive analysis.Managed program inventory, contract release dates, and invoices to avoid attrition and payment errors for over 60 program dates.Lead on pilot program to increase program value and enrollments with external providers by streamlining the development, managing and budgeting process. The pilot saw a 20% rise in on-time budget submissions.I established and introduced workflow organization excel trackers which continue to drive the the revenue management team’s overall productivity. Show less

  • Director, Program Pricing & Analysis, Tuition/ Revenue Management

    Jul 2022 - now

  • Manager, Program Pricing & Analysis, Tuition/Revenue Management

    Apr 2017 - Jul 2022

  • Coordinator, Program Pricing & Analysis, Revenue Management

    Apr 2015 - Apr 2017