Jared Goldman

Experience

• 

  Life Time Inc.

  Mar 2009 - Apr 2010

  Member Engagement Advisor

  Responsible for touring perspective members and closing salesCold-calling to setup meetingsFind unique ways to reach new audiences: I once walked into a restaurant to meet with 1 potential customer and left with 3 memberships by convincing his co-workers he was going to have all this fun without themClientele recently acquired customers ^Encourage customers to reach their fitness goals by connecting them with fitness classes, recreation leagues, and personal trainers; constantly checking-in and celebrating with them Show less

• 

  Best Buy

  Apr 2010 - Jun 2011

  Transaction Specialist

  My job was to transact all computer sales. I was responsible to attach all of the Geek Squad services, accessories, and protection plans that everyone else missed. In my down-time I was responsible to train all other employees in the consultative method of selling. This was a pilot program, and there was only one transactional specialist per store.Floated the entire store's protection plan attach rate at 18% (goal was 6.5%)Raised Geek Squad service attach to #1 in the company#2 in the company in "Buy Back" attach rate#2 in the company in "pre-approved" credit card attach rate#7 in the company in Black Tie Protection Plan salesOnly non-manager to be involved in territory iPad 2 launch planning2010 Best Buy Employee of the Quarter (Q3) Show less

• 

  Hhgregg

  May 2011 - Apr 2013

  Sales Manager

  Manage daily activities for store with $15M annual salesResolve all customer service issuesRead store metrics and coach accordinglyCoordinate customer deliveries with the delivery center as well as receive incoming store productSet displays to planogram Manage multiple stores with up to $25M sales as neededCharged with key holder responsibilities for the building, including holding codes to the safe and cash keysBalance daily checks and cashflowTrain and educate sales associates Show less

• 

  Apple

  Nov 2013 - Mar 2017

   Repaired relationships through alignment, empathy, and active listening to create memorable customer service experiences. Fixed mobile devices using troubleshooting principles to identify root causes and apply lasting solutions. Streamlined employee workflows, creating a structured journey for newly hired technicians to enhance knowledge retention. New technicians are no longer required to shadow for 2 weeks, before putting their newly acquired skills to practice. Experienced technician shadows the new person. Show less  Achieved higher sales goals, consistently meeting elite standards in all sales metrics. Innovated AppleCare+ promotion by emphasizing the value of "over the phone" support with Apple technicians, changing the narrative from insurance to proactive assistance. Coached colleagues for promotions by managing behaviors and developing necessary thought processes. Contributed to team success by executing managerial directives, including training and mentoring over one hundred team members bi-weekly. Received the highest number of written "Promoters" from customers in my department, achieving this rank in 4 out of 7 fiscal quarters. Show less

  • Family Room Specialist

    Sept 2015 - Mar 2017

  • Expert

    Nov 2013 - Sept 2015
• 

  Lightning Round

  May 2016 - Apr 2019

  Innovation Consultant

  In a world where innovation defines success, I specialize in guiding renowned brands through transformative journeys. I orchestrate experiences that rewrite the rules of engagement. I focus on decoding customer behavior to unveil emotions and motivations, shaping offerings, and recalibrating product positioning.Every project is a bespoke solution crafted exclusively for you. With over 20 years of experience in sales, influence, and personality types, I possess the precision to deploy the right tools for your success.Let's collaborate towards distinction. Everyone is striving to be noticed, we're here to be remembered. Show less

• 

  Spectrum Business

  Jan 2017 - Apr 2018

  Business Account Executive

  Find value driven solutions to increase productivity while decreasing operating costs for my clients.

• 

  STACK Construction Technologies

  May 2018 - Dec 2018

  Business Development Representative

  I recommended they create a department to connect with their new SaaS customers when they're between 4 - 6 months old. It creates the opportunity to retrain, refocus, and resell a higher-tiered solution when appropriate. As a result, they created a new revenue stream that started immediately, while increasing the stickiness of their application and helping more people.

• 

  NiNES

  Mar 2019 - now

  Founder and CEO