Bryan Daniel

Experience

• 

  University of South Alabama Health

  Jan 2004 - Jun 2006

  Management Information Systems Specialist

  • Responsible for supporting core hospital applications and IT infrastructure for 3 hospitals, including the city's only level 1 trauma center • Provided problem resolution for hospital staff and retained high customer service satisfaction

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  Texas Wesleyan University

  Jun 2006 - Jun 2018

  Key Responsibilities:• Lead Engineer responsible for enterprise design, deployment, and support of Texas Wesleyan's VoIP infrastructure leveraging SIP trunking and Cisco Unified Communications platform: CUCM, CUC, UCCX scripting and reporting, IM & Presence, Emergency Responder, WebEx Meeting Server, CUBE, Cisco UCS server platform, and VMWare• Tier 3 support for all voice and collaboration requests and issues• Service Owner, accountable for managing the end-to-end lifecycle of all telephony servicesKey accomplishments:• Successfully migrated 90% of organization's legacy PBX and POTS services to VoIP• Reduced supplier costs 67% by adjusting SIP session requirements to match utilization demand and by migrating from supplier's Sonus platform to BroadSoft• Implemented E911 federal and state regulatory requirements• Implemented custom Contact Center applications, such as, IVR, ACD, agent routing, call recording, and reporting for business units• Worked with cross functional teams to develop and implement operational level agreements, including defining service targets and processes, to meet specific business outcomes.• Introduced regular service reviews of telephony services with Business Relationship Managers and suppliers (both internal and external) to measure service levels against desired targets.• Successfully designed and implemented UCaaS for new external customers Show less Key responsibilities: • Responsible for delivery of enterprise IT services and ensuring their sustainability and scalability to meet current and future business objectives• Supervised the daily activities of IT operations teams, including: network operations, help desk, and multimedia services (~17 staff)• Responsible for enterprise IT infrastructure, including establishing operational processes and policiesKey accomplishments:• Led high-performing, cross functional teams on several large-scale, complex projects, including: data center refresh, installation of single-mode fiber backbone and conversion of 73% of the physical server and storage footprint to virtualization using IBM BladeCenter and N-series storage hardware.• Reduced WAN circuit costs 67% by implementing MPLS technology to remote education sites Show less

  • Unified Communications Engineer

    Feb 2012 - Jun 2018

  • Director IT Operations

    Jul 2008 - Jan 2012

  • Web Developer

    Dec 2007 - Jun 2008

  • IT Coordinator

    Jun 2006 - Dec 2007
• 

  University of North Texas System

  Oct 2018 - Nov 2022

  Telecommunications Manager
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  Baylor Scott & White Health

  Nov 2022 - now

  Telecommunications Manager