Jake Humphries

Experience

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  Newey & Eyre

  May 2015 - Jun 2015

  Work Shadowing

  • Originally only entering for work experience, due to the ambition and interest I showed in the intricacies of the Electrical wholesale business I could spend a few days shadowing the York Branch Manager, Anthony Leslie, followed by shadowing the North West Area Manager, Ian Nendick.

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  TOPSHOP TOPMAN

  Sept 2015 - Jan 2016

  Sales Assistant

  • Working over the extremely busy Christmas period allowed me to develop my ability to work under pressure and my self-motivation to work unsociable hours leading up to Christmas, as well as bank holidays and boxing day.• Being in a customer-facing retail job allowed me to develop my conflict resolution and communication skills with customers who often came into the store angry regarding returns and refunds, whereby I had to ease their concerns and help to come to a resolution that ultimately benefitted the company as well as the customer.• Put forward ideas on how to improve employee motivation towards meeting sales and customer satisfaction targets, allowing me to improve my innovation and creativity skills which resulted in our store adopting an ‘employee of the week’ scheme to recognise top performance towards meeting the stores goals. Show less

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  CGC Event Caterers Ltd

  Jun 2016 - Sept 2016

  Executive Suite Host

  • Managed a small team of waiters to offer a highly personalised and professional service for the duration of the day, developing my people skills and leadership abilities to the extent that my team received 100% satisfaction rating over the famous York Ebor Festival.• Catering for every need of high paying clientele and ensuring their day at the racecourse could be enjoyed without a hitch allowed me to develop my ability to be mindful and responsive to the different needs of each of my tables, and my ability to build a relationship with the main client at each table to ensure my team could personalise the table’s service to their exact requirements. Show less

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  Tesco

  Sept 2016 - Jan 2018

  Customer Service Assistant

  • Developed excellent time management and resiliency skills through working shifts totaling over 16 hours per week, all of which involved waking up at 5.30AM to start work a 6AM, alongside my full-time college studies and many extra-curricular activities• Working to picking deadlines when collecting customers’ orders developed my ability to work under pressure, whereby I was consistently on the employee board for being in the top 10% of pickers.• Excellent customer service; regularly achieved above the target of 97% in all customer satisfaction categories for my picks.• Given a position of leadership by my managers to train new, and re-train below target employees on how to pick orders in an efficient yet high quality way, which helped me to develop both my leadership skills and help the DotCom department to be the highest rated for both efficiency and customer satisfaction in the North Yorkshire region. Show less

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  Conexo Travel

  Sept 2017 - Aug 2018

  Sales And Marketing Associate

  • Given responsibility by the Company Director to fully negotiate my own sales, and influence buyers through persuasion using my fantastic knowledge of our products; leading to personal sales figures of £230’000 during my employment.• Adept at tailoring my approach to communication with different groups of people due to nature of my sales, with holidays attracting many different demographics into the shop for me to adapt to and deal with appropriately • Pioneered and managed a brand-new Marketing scheme for the agency, including innovating the way we marketed through social media, plus creation of new strategies such as showcase events and shopfront ‘Feature of the week’. Resulted in social media growth of an extra 1200 Facebook page likes, and a successful showcase event I helped manage with 85 potential customers and 12 suppliers in attendance.• Given the responsibility to manage the shop on my own by the Company Director after only 4 months in the industry, helping me to develop my adaptability and leadership skills when leading a team of employees.• Regular attendance at networking and training events which helped me develop my interpersonal skills and relationship building, including being hand-picked to board a high-end Silversea cruise ship and attend networking events with top 10 tour operators such as Sandals.• Wrote a document with a detailed analysis of how to formulate our Social Media posts to maximise both reach and engagement, helping me to develop my communication skills and ability to implement change within an organisation.• Extensive training in Social Media marketing including segmentation, targeting and promotion techniques which developed my strategical planning towards meeting targets and improving the business, and resulted in me being given full control over all Social Media platforms with a combined follower total of over 3000 people. Show less

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  GSK

  Feb 2019 - Mar 2019

  Spring Intern

  Individually selected to attend the GSK Revealed event at the GSK Headquarters in Brentford, where I learnt about the company culture at GSK and the various roles available at the company. Also attended workshops to develop my leadership ability, my ability to work effectively in teams and take responsibility in group situations, and developing my commercial awareness.

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  Unilever

  Feb 2019 - Mar 2019

  Spring Intern: Human Resources

  1 of 19 candidates selected from over 4000 applicants to attend the Unilever Spring Programme. Here, I learnt a lot about how Unilever operates, their corporate culture, was involved in presentations with senior leaders and was involved in many tasks. These included a Vaseline brand challenge, that my team won. The week cumulated in an assessment centre for the summer/ industrial placement scheme.

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  Leeds University Business School

  Mar 2019 - Jul 2020

  PASS Leader

  Peer Assisted Study Session (PASS) Mentor involves leading sessions which offer educational support to first year International Business students

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  Leeds University Business School (LUBS​) Society

  Mar 2019 - Jul 2020

  Male Sports Secratary

  • Elected by my peers at the society’s annual general meeting, attended by over 100 students, to a twelve-strong committee that manages all aspects of the largest academic society at the University after pitching my ideas to all in attendance.• Greatly enhanced my leadership ability through the management and captaincy of all male sports teams for the society.• Evolved my ability to inspire individuals to develop their own skills through weekly training sessions that I design and oversee, which has helped our football team to stay unbeaten this season. • Developed my capabilities to be responsive in communicating with different individuals by knowing which teammates need constant positive reinforcement to improve confidence versus which teammates need negative reinforcement to inspire them to play their best. • Executing concise yet effective team talks both pre and during fixtures, as well as regular presentations at committee meetings, has matured both my public speaking ability and capability in conflict-resolution between team members. Show less

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  BP

  May 2019 - May 2019

  Summer Insight

  Individually selected to attend BP’s business division summer insight event at their head office.

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  Aldi UK

  Jul 2020 - Sept 2021

  General Management Industrial Placement

  • Entrusted with sole responsibility over a National cost-saving project, which was implemented by the National Operations Committee for an estimated 6-figure cost-saving in each of ALDI UK’s 12 Regions.• Formally presented my project strategy and findings to 5 Regional Directors, including 15 minutes of questions, which greatly evolved my presentational abilities and ability to act confidently and perform in high pressure scenarios.• Completed a 2 week ‘Store cover’ whereby I was given sole responsibility for an Aldi Store, including over 35 employees, which furthered both my interpersonal skills and my capacity to guide a large team towards achieving important KPIs.• Consistently worked 50+ hour weeks, including 5AM starts and 10PM finishes throughout my Store time, which further developed my own professional drive and self-motivation to be successful in any circumstance. • Engaged across numerous Areas throughout the Region, speaking to both Area Managers and Store Managers to discuss my project related to a sensitive topic, furthering both my ability to be tact and persuasive with important individuals.• Daily use of Microsoft packages in order to analyse complex National data and create Director-level presentations, furthering both my analytical skills and attention to detail.• Daily liaising with colleagues at all levels of the business, up to Managing Director, related to my project and its impact on Store Operations enhanced my ability to engage key Stakeholders in my work, and assess data relevance by individual.• Designed complex online dashboards for use by National Directors related to my project, the use of which is still evidenced after I have left the business, which advanced my problem solving and critical thinking abilities.• Took on numerous different ad-hoc project support roles for my Regional Directors, which led to me being offered a 2-month placement extension by my Managing Director. Show less