Kevin Singh

Experience

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  LOS ANGELES UNIFIED SCHOOL DISTRICT

  May 2001 - Jul 2003

  Network/Computer Specialist

  Responsible for the upkeep of LAN and thirty one hundred computersInstalled, configured, upgraded, troubleshot, and repaired a variety of servers, hubs, routers, printers, user stations, firewalls, cabling, interface cards and other network componentsMaintained network system security, servers, and databases, facilitated remote server management and user accessPerformed day-to-day Desktop support for both PC and Mac users which included, installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, and software along with peripheral equipments Show less

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  LYNWOOD UNIFIED SCHOOL DISTRICT

  Oct 2004 - Apr 2010

  IT Manager

  Managed the Information Technology infrastructure at Lynwood’s Unified School District Managed, trained and lead a team of 12 IT professionalsManaged, organized and participated in the installation, inspection, troubleshooting, diagnosis and repair of computer hardware, and peripheral equipment maintenance of the district's wide area networks and local area networks Oversaw and participated in the identification, evaluation and resolution of computer system and software problems as well as malfunctioned equipment which included IDF’s, MDF’s, network cables, data drops, added computers and users to domain and APC power back-upOrganized, monitored and participated in user support activities- ensured the user needs were met and network systems and application problems were resolved in a timely mannerEvaluated and modified network systems to ensured proper security and operations, which included DNS refresh, enabled network adaptors, added/removed static IP addresses, released/renewed IP addresses, DHCP server, proxy server and content filtering serverAnalyzed computer and network performance statistics and made changes to the appropriate software components to attain maximum system performanceImplemented, maintained and troubleshot teleprocessing, databases and operating systems, and IP phonesAssisted in diagnosing and correcting operating systems and hardware problems which included local printers, network printers, print servers, Exchange servers, active directoryPlanned, developed, and managed department’s budget Show less

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  Robert Half

  Jan 2012 - Jan 2013

  Desktop engineer
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  ESTEE LAUDER COMPANIES

  May 2012 - Oct 2012

  Desktop Analyst

  Active Directory: Added, made changes, created new users, and created shares between departments; Implemented Group Policy and updated GPOManaged Windows and Mac page files and system files Performed maintenance on Windows XP system files for peak performanceMapped network drives for users and set permissions on desktop and laptopFixed network related issues on PC and MAC, which included DNS refresh, enable network adaptors, add/remove static IP addresses, release/renew IP addressesImplemented new software, keeping all the systems up to date with patches and security fixes, clears out temporary files, cleans the Windows Registry, erases browser histories, finding and deleting broken items in the Windows Registry, cleans out bits of Internet Explorer that can compromise privacy such as the cache and cookies, remove malware/spyware and virusesDiagnosed, troubleshot, and fixed Outlook 2007/2010/365 issuesProvided and recommend solutions to senior managementPerformed the highest level of customer service in a professional manner Show less

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  HOFSTRA UNIVERSITY

  May 2012 - Oct 2012

  Desktop Engineer

  Active Directory: Added, made changes, created new users, and created shares between departments; Implemented Group Policy and updated GPOManaged Windows and Mac page files and system files Performed maintenance on Windows XP system files for peak performanceMapped network drives for users and set permissions on desktop and laptopFixed network related issues on PC and MAC, which included DNS refresh, enable network adaptors, add/remove static IP addresses, release/renew IP addressesImplemented new software, keeping all the systems up to date with patches and security fixes, clears out temporary files, cleans the Windows Registry, erases browser histories, finding and deleting broken items in the Windows Registry, cleans out bits of Internet Explorer that can compromise privacy such as the cache and cookies, remove malware/spyware and virusesDiagnosed, troubleshot, and fixed Outlook 2007/2010/365 issuesProvided and recommend solutions to senior managementPerformed the highest level of customer service in a professional manner Show less

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  ST. PAUL'S SCHOOL OF NURSING

  Feb 2013 - Aug 2013

  IT Support Specialist

  Maximizes computer system capabilities by studying technical applications, making recommendations. Improves existing programs by reviewing objectives and specifications, evaluating proposed changes, recommending changes, making modificationsMaximizes use of hardware and software by training users interpreting instructions, answering questionsOrganized, monitored and participated in user support activities, ensured the user needs were met and network systems and application problems were resolved in a timely mannerAnalyzed computer and network performance statistics and made changes to the appropriate software components to attain maximum system performancePerformed maintenance on Windows 7 and XP system files for peak performanceFixed network related issues on PC and MAC, which included DNS refresh, enable network adapters, add/remove static IP addresses, release/renew IP addressesImplemented new software, keeping all the systems up to date with patches and security fixes, clears out temporary files, cleans the Windows Registry, erases browser histories, finding and deleting broken items in the Windows Registry, cleans out bits of Internet Explorer that can compromise privacy such as the cache and cookies, remove malware/spyware and virusesDiagnosing and correcting operating systems and hardware problems which included local printers, network printers, print servers and file serversPerformed day-to-day Desktop support for both PC and Mac users which included, installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, and software along with peripheral equipmentsPart –time computer application instructor, teaches Medical Assistant students basics to advanced computer applications which included Microsoft office 2007/2010 Excel, Words, Power Point, Access Show less

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  STERLINGBACKCHECK

  Aug 2013 - Jul 2015

  Lead Global Desktop Engineer and Executive Support

  Support all Sterling Backcheck Executives with IT related issues (iPhones, iPad, Mac Books, etc)In-depth knowledge of Mac OSX and Windows OS, in terms of troubleshooting, configuration and implementationTrain and lead all desktop engineers globallyManage Spending on Verizon and Teleconferencing Accounts. Negotiated superior contracts with the company vendors which resulted in significant savings Work closely with IT infrastructure, Virtual Desktop Infrastructure, IT security and Networking team, evaluate and make recommendations on network performance, IT Security software and Virtual InfrastructureAdminister, deploy, and troubleshoot XenDesk-VDI and HP Thin Client Technology to User Environment.Provided 1st, 2nd and 3rd level technical support to all Sterling Global offices including North America (2000+ Users)Point of Escalation of Help Desk Tickets, emails, and direct phone calls from Executives and employees globallySuccessfully implemented transition from Cisco WebEx to PGI Global MeetUtilized Active Directory for Domain User and Object AdministrationAdminister Email Inboxes, Contacts, and Distribution Lists using Microsoft Exchange 2010Troubleshoot network, printer, software, and hardware issues Show less

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  DuJour Media

  Jul 2015 - now

  IT Manager

  Support all DuJour executives. Manage the information technology department. Implement and maintain policies and goals that support the organization's IT needs. Ensures proper functioning of the information processing system and oversees necessary upgrades. Help business operations groups utilize information systems to improve their efficiency. Ensure computer equipment, hardware, and software are updated to meet organizational needs. Ensure project is completed within budget and on time, review estimates. Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet client needs while protecting the company's assets. Manage spending on phone accounts. Manage the purchasing of all software, hardware and other IT supplies. Show less