Eugene V.

Experience

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  Universal Computers

  Aug 1999 - Jun 2000

  Computer Technician

  • Provide telephone assistance and service support for end users.• Provide troubleshooting, repair and upgrading of computers.• Provide installation and configuration of Windows 95/98/2000 environment.

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  Intel Philippines

  Sept 2000 - Jan 2001

  Client Ops Technician

  • Provide telephone assistance and client support for IBM PC’s/Laptops end users.• Responsible for operating system migration from Windows 98 to Windows 2000 Professional.

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  SM Equicom Computer Services

  Feb 2001 - Apr 2005

  Systems Administrator

  • Responsible for maintaining, monitoring and administration of the following server: Lotus Domino R6.5, Microsoft ISA Server 2000/2004, RAS and Backup Server• Responsible for Domino Administration on Windows NT/2000/2003 platform including server/client connection, configuration, monitoring events and logs, setting user access list and antispam rules and installing and upgrading Lotus Domino/Notes 4.6/5.x/6.x.• Provide maintenance in Customer Relationship Management (CRM) that had been develop in Lotus Notes• Responsible for research and evaluation of different hardware/software for customers need.• Provide telephone assistance and client support in hardware/software/network.• Provide helpdesk and client support for end users.• Responsible for evaluation, documentation and implementation of network policies and procedures of the company.• Provide technical training of for end users. Show less

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  First Data Corporation

  May 2005 - Apr 2007

  Senior Customer Support Engineer

  • Provide technical support for: Software: o Installation of clients operating system for end users (Windows 2000/XP Professional) o Installation and configuration of Windows Server 2000/2003 (File Server, DHCP Server, DNS, Web Server, RRAS,VPN, and Active Directory) o Migrating of Windows Server NT 4.0 to Windows Server 2003 using in-place upgrade o Installation of Microsoft applications (Office 2000/XP/2003) o Installation and configuration of proxy server using ISA Server 2000/2004 o Installation and configuration of Exchange 2000/2003 o Installation, configuration and deployment of antivirus using Symantec or Trend Micro Antivirus. Computer Hardware: o Troubleshooting, configuring and upgrading of Desktops, Laptops and Intel Servers (IBM & HP brands). Networking: o Installation and configuration of routers, switches and wireless devices. (Huawei-3COM Routers and Switches, Linksys Wireless Access Point) • Provide telephone assistance and service support for end users.• Provide technical training for end users. Show less

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  Metrobank Card Corporation

  Apr 2007 - Aug 2007

  Acquiring Technology Support Officer

  • Provide technology support for all BT related projects o Managing and administering of MCC Terminal Management System (TMS) for managing credit card POS terminals o Evaluating hardware and software solutions for credit card POS terminals.• Provide documentation of BT policies and procedures • Provide administration, management and maintenance support. This includes the following: o Setup and configuration of Windows Server 2000/2003 for operation and testing use. o Administering and managing of Active Directory and Exchange Server 2003• Resetting user password• Providing access right to the folders within network• Creating user account and mailbox • Maintaining roaming profiles of users o Provide support in creating, deleting and expanding of volume capacity in Network Appliance (NetApp)Storage Area Network (SAN) o Gathering server security logs and system logs for monitoring and auditing. o Provide monitoring of Disaster Recovery (DR) sites of MCC o Responsible for vulnerability checking of servers for tightening security o Provide assistance for the developers in implementing system change in MCC applications.• Accomplish projects and tasks assigned. Show less

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  Latitude Systems Ltd.

  Sept 2007 - Jan 2009

  Senior Systems Engineer

  • Provide pre-sales work based in clients requirement which includes the following: o Meeting with the client to gather information regarding their requirements. o Provide proposed solution based on the gathered information. o Provide recommendation of hardware and software to be use for the solutions. o Scoping of project time frame for implementing the solutions.• Design and Recommend Best Solutions to the client based on their requirement• Provide technical support for the following: o Setup and configuration of Windows Server 2000/2003 (Active Directory, DHCP, DNS, WINS, Group Policy) o Setup and configuration of Windows IIS, RRAS, and VPN o Setup and configuration of File and Print Server o Setup and configuration of ISA Server 2000/2004/2006 o Setup and configuration of Exchange 2003/2007 o Clustering of Exchange 2003/2007 and SQL 2000/2005 o Installation and configuration of Sonasoft Backup Software, CA ARCServe Backup 12.0 and Symantec Backup Exec 12.0 o Setup and configuration of Mcafee, Symantec and Trend Micro Antivirus. o Setup and configuration of clients operating system for end users (Windows 2000/XP Professional/Vista) o Installation of Microsoft applications (Office 2000/XP/2003/2007) o Setup, configuration, troubleshooting and upgrading IBM Servers o Basic setup and configuration of Cisco Routers, Switches and Wireless devices. o Basic troubleshooting of network connectivity connection. • Provide telephone assistance and service support for end users.• Provide technical documentations and trainings for end users.• Maintaining Systems Infrastructure of Latitude Systems o Monitoring servers and its services. o Managing Active Directory, Exchange Server 2007, SharePoint 3.0, and Microsoft CRM 3.0 o Managing Daily Backup using Windows Native Backup o Managing Trend Micro Antivirus o Perform troubleshooting of end users computer problem. Show less

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  Aegis People Support, Inc.

  Apr 2009 - Nov 2009

  Sr. Lead Server Systems Specialist

  • Responsible for deploying, managing and maintaining Aegis People Support server hardware and software such as Windows Server 2000/2003, Active Directory, DNS, DHCP, File Servers, Exchange Servers 2003, and Symantec Backup Exec Servers.• Responsible for monitor all servers for optimum performance and uptime using Management Software such as Tripwire Enterprise, GFI Network Management Tool and Nagios Network Management Software.• Perform network troubleshooting to isolate, diagnose and resolve common systems and network problems.• Responsible for networks backup, retention and recovery using Symantec Backup Exec 12.0• Train subordinates to increasing their technical skills and experience.• Provide weekly status reports of activities, problems and responses to the Lead Senior Server Systems Officer.• Supervise projects and coordinating with Lead Senior Server Systems Officer and IT Operations teams. IT PROJECTS: • Merak Email Intregration Project – June 2009 – October 2009 • Tripwire Enterprise Auditing Solution – July 2009 – August 2009 o Deploy Tripwire Enterprise 7.5 application and database. o Configure Tripwire based on the Payment Card Industry (PCI) requirement. Show less

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  Citibank N.A.

  Nov 2009 - Jun 2011

  Wintel Systems Administrator

  • Plan, install, and maintain systems software to ensure a secure and efficient data processing environment.• Interface with outside vendors to co-ordinate software problem resolution and pro-active patching.• Participate in the selection, analysis, and modifications of vendor supplied systems software, and adapt new systems to the operating environment.• Perform system performance monitoring and tuning; participate in capacity planning and systems configuration.• Provide technical support to both systems development and data center operations personnel.• May act as manager for systems projects, coordinating team activities, with systems development and data center operations personnel.• May assist in evaluating, recommending, acquiring, and installing new hardware or hardware upgrades.• Perform yearly site Continuity of Business (COB) drills and participate in application COB drill to meet the business COB requirements.• Co-ordinate project plans and activities with user and technology management.• Implement Security Policy in compliance with Citigroup Technology Infrastructure (CTI) standards.• Implement system related procedures in compliance with ISO standards.• Keep current on hardware and software developments.• Ensure compliance to Citigroup Information Technology Management Policies (CITMP) and Standards. Show less

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  Insight

  Jun 2011 - now

  Operations Support Team Lead

  Managing Operations Support Team which consists of Systems (Linux & Windows), Voice, and Network.• Responsible for monitoring and maintaining Insight servers and devices.• Perform system performance monitoring using SolarWinds.• Perform incident requests, change request,s and service request tickets using CA Service Desk • Perform network troubleshooting to isolate, diagnose and resolve common systems and network problems.• Ensuring that SLA is being met by the team.• Train subordinates to increase their technical skills and experience. Show less