Nicholas Otway

Experience

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  Sky Interactive Ltd

  May 2000 - May 2003

  Interactive Platform & Support Analyst

  Responsibilities included:Monitored and identified technical problems, reporting them to the relevant technical support departments and tracking their progressContinually liaised with both client and all other parties involvedTested Clients’ web based services in a simulated environment prior to uploading them onto a live platform environment

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  First Call Recruitment Ltd

  May 2003 - Apr 2004

  Commercial & Financial Recruitment Consultant R

  Responsibilities included:Responsible for Commercial Recruitment and Trainee Finance Sectors, building and maintaining successful client relationships, ensuring the right candidates were found for the various positions availableAssisted in advertising and marketing of all positions available in the local press and on line.

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  Royal Bank of Scotland International

  Apr 2004 - Jun 2006

  Assistant Relationship Manager

  Responsibilities included: Assisted Relationship Manager in maintaining an international private client portfolio of over 1000 in aspects of their daily banking including, mortgages, loans, investments, foreign exchange transactions and electronic transfers.

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  Career Break

  Jun 2006 - Nov 2007

  Sabbatical

  Career break. Travelled extensively to South East Asia, Australia and South Africa

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  Channel Islands Stock Exchange

  Nov 2007 - Jul 2008

  Project Administrator

  Contract Assignment Responsibilities included: Responsible for Administration of a project to update and computerize client records and documentsAssisted a team of 6 Managers with various Administration SupportMaintained and updated spreadsheets on a daily basis

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  Woolf Construction Ltd

  Jul 2008 - Dec 2009

  Construction Office Site Manager & Personal Assistant

  Contract Assignment - London office of Woolf outsourced to management Office and Residential Development in St Peter Port, Guernsey Responsibilities included:General Site Office Management and Support for site office, supporting a team of 20 Project and Construction ManagersPersonal Assistant to the Director Responsible for organizing Accommodation and Travel

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  Vancouver Film School & Film Project Work

  Jan 2010 - Oct 2012

  Vancouver Film School & Film Projects

  Full Time Student at Film School learning the basic fundamentals of film making, i.e. Directing, Producing, Writng, Art Direction, Cinematography, Lighting, Sound Mixing & Assistant DirectionWorking on various film projects during and after graduationFor a more detailed list please contact me.

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  Medicines and Healthcare Products Regulatory Agency

  Apr 2013 - Aug 2013

  Administration Assistant - Temporary Contract

  Responsibilities included: Provided daily administration support to departmentMaintained multiple diaries for inspectors and managersTook meeting minutesUpdated, maintained and documented new processes and proceduresAttended regular department meetings and took meeting minutesBooked travel and accommodation Produced monthly schedule for inspectors providing clinical trial helpline support

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  Prospero Facilities Services Ltd

  Jul 2014 - Dec 2014

  Helpdesk Service Co-ordinator

  Responsibilities included: Provided daily administration support to small department Liaised with third party contractors and suppliersAttended weekly client meetings for works completed and monthly maintenance workProduced monthly report for all completed work orders, indicating any additional works requiredProduced monthly billing spreadsheet for completed works to bill client

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  Van Oord Offshore B.V.

  Apr 2015 - Aug 2015

  Office Manager

  Contract - Managing Office of 18 Team MembersResponsibilities included:Daily office operations of an outsourced Dutch Marine contracting company working on an engineering projectBuilt Relations with third party businesses and negotiated new contracts Organised travel and accommodationLocal liaison for project, sourcing new contacts and equipment Produced weekly travel schedule, staff working schedule

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  Firstcall Recruitment Ltd

  Dec 2015 - Oct 2016

  Social Media and Online Media Co-ordinator/Recruitment Administrator

  Responsibilities included:Acted as Marketing and Social Media Co-ordinatorManaged social media across Facebook & LinkedIn -. included, producing content, running campaigns and Boosted posts, monitoring of Analytics and providing weekly report in changes Produced google analytics reports on a bi-monthly basis Maintained Website content, including blog creation, management of team info & relevant changes Co-ordinated and produced marketing materials - created all Online Job/ Press/Social Media Advertisements Responded on all Social Media channels to queries and responded to and collated customer feedback Sent out periodic mail shots to candidates in CRM Represented and promoted the agency, including attending events/business visits/exhibitions/new businessesJob Management which included creating job advertisements and uploading them on various online platformsClient and candidate database management Liaised with various third parties on a regular basis Show less

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  NatWest Offshore Limited

  Oct 2016 - Sept 2017

  Customer Remediation Project Administrator

  Guernsey Point of Contact for Personal Customer Remediation ProjectResponsibilities included: Acted as Main point of contact for ongoing customer remediation project for both customers and branch staff Arranged home visits to customers who were unable to visit any of the branches Arranged appointments at the various local branches with customers to assist with Customer Information Pack Liaised with the dedicated Isle of Man Remediation team Meetings with Branch Manager to discuss daily appointments/escalated issues/improvements for the project Show less

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  RDC Studios/Lordes Ltd

  Sept 2017 - Apr 2018

  Maketing Assistant/Office Manager

  Responsibilities included: Worked on active marketing campaigns for 3 separate businesses Assisted with event organisation and attended events and trade shows when requiredPre-sales preparation which included: creating PowerPoints, Demonstrations, reporting on current trendsCompiled graphics for pre-sales and worked with graphic design/web developer partner Assisted in creation of new company literature Arranged advertising and managed agenciesMaintenance of websites and CRM SystemCommunicated with various third parties, i.e. suppliers/vendors and partnersAssisted in creation of marketing communications and used mail bulk software to send to target marketResearched new markets/verticalsResponsible for the overall management of the office and 2 junior team members Produced weekly team task/action report, subsequent to weekly task team meeting Show less

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  RBSI

  Jun 2018 - Nov 2019

  Responsibilities included: Facilitated in the processing of on-boarding accounts prior to being opened by dedicated account opening teamMain point of contact for Intermediary (Local Pensions company) for all new project account applications Liaised with Relationship Manager with business risk appetite queries Logged new client information bespoke CRM Database, automatically updating new account processing team Conducted screening on new customers and completed initial risk review prior Relationship Manager sign off Completed on-boarding customer subsequent to account opening, providing account information to intermediary Show less Responsibilities included: Main point of contact for non-personal customer remediation project for customers and internal departmentsArranged appointments with customers at bank offices/ branches/customer businesses and homes Liaised with dedicated Northern Ireland team responsible for the reviewing all forms and documentationManaged Guernsey Jurisdictional Hub Mailbox Regular Audio/Video Conference Meetings with project team providing regular updates to Department HeadsDisseminated completed remediated customer documentation – updated databases with missing/updated data/information and Quality Checking other colleagues’ data once completed Show less

  • On-Boarding Consultant

    Aug 2019 - Nov 2019

  • Non-Personal Customer Remediation Project Administrator

    Jun 2018 - Aug 2019
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  Guernsey Financial Services Commission (GFSC)

  Jan 2020 - Jun 2020

  Project Administrator

  Responsibilities included: Assisted Project Manager with administrative duties of facilitating in the standardising the method of capturing and storing internally generated data Attended regular meetings with various department to ascertain specific data requirements including a monthly Project Board meetingAssisted with the collation and analysis of information received from various sources for use in the technical specification and other project documentation

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  SOVEREIGN PENSION SERVICES (UK) LIMITED

  Nov 2021 - Apr 2022

  Pension Administrator

  Pension administration support across a wide range of retirement productsAttended regular meetings with various departments and colleaguesDealt with and actioning member queries and administrative requestsLiaised with and responding to queries from from intermediaries and introducers and Investment HousesPrepared trustee minutes and resolutions for sign offRegularly updated in-house bespoke systems with continual stream of client information receivedPrepared, collated and dispatched documentation for requests from clients and third parties for presentation to authorised signatories for sign off Show less

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  Specsavers

  Oct 2022 - Mar 2023

  People Operations Administrator

  Manage all administration for new starters, changes to terms and conditions and leavers for Store Partners, M&D and UK support office functions Creation and maintenance of personal files and records on the People System Creation, issuing and filing of employee reference, mortgage and ad-hoc letters Collation, chasing and input, filing and reporting on absence records Respond to all queries ensuring an accurate and timely response Manage queries through a people services team and distributing workload on a rota basisConduct, maternity, paternity and adoption meetings to assist with benefits and pay calculations and processing documentation accordingly Manage ad-hoc queries for our people system to support usersSupport resourcing team to manage new starter process Liaise with Partners and Line Managers to manage bespoke correspondence with colleaguesSupport new releases and upgrades of the people system – SuccessFactors Assisting with process improvements to improve people experience for colleaguesAccurate maintenance of spreadsheets, checklists and data reference pointsLiaise with payroll team ensuring all service levels and timelines are met Provide ad-hoc cover for other HR Specialists to assist with workflow across the teamSupport Ad-hoc reward administration and people operations projects Show less