Eden Sand

Experience

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  EL AL Israel Airlines

  Jan 2009 - Jan 2011

  Flight Attendant
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  TechFinancials

  Apr 2014 - Jan 2019

  ● Communicate project status, risks, and issues to all levels of stakeholders, both internal and external, from technical staff to executives ● Maintain reliable and repeatable delivery processes, metrics, and operational procedures ● Forming cooperation with industry leaders. Ex: negotiate and formalize terms into an agreement.● Overseeing development projects and improving the final outcome, such as defining product development requirements or new features with the product team. ● Pre-managing risks, critical paths, resources, and possible alternatives in a formal project plan: Outlining a course of action. Show less ● Managed the entire sales process, from lead generation, product demos, commercial negotiations, and deal closing. Successfully handled over 40 B2B deals in the first year.● Proactively generated leads with a global client base through personal connections, conferences, expos, and digital marketing strategies.● Defined and managed relevant technology developments and enhancements aligned with customers' business needs, ensuring seamless onboarding processes and ongoing product management.● Conducted competitive analysis and researched market developments to ensure product-market fit and address evolving client requirements. Show less

  • Sr. Project Manager

    Jan 2017 - Jan 2019

  • Business Development Manager

    Apr 2014 - Jan 2017
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  LivePerson

  Feb 2019 - Dec 2022

  Customer Success Manager

  ● Continuous retention of over 92% of my book of business. ● Plan and execute a strategy to generate growth and increase usage, while initiating and managing client development projects.● Being the client’s focal point, their trusted adviser who listens and advises. Being The product expert, educate, support, and solve all kinds of issues through the client lifecycle. ● Owning and running internal projects. (Ex: Successfully managed a high scale clients’ migration from the legacy product to the current one). ● Manage delivery and implementation projects in collaboration with the engineering team. Ensure customer expectations are managed, project scope is defined, and resources are allocated to meet customer needs. ● 2022 Focal Grant award winner: Recognized for outstanding contribution and achievements. Show less

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  NetNut Proxy Network

  Dec 2022 - now

  Strategic Account Manager

  ● Maintaining client loyalty by building trust and meaningful relationships● Generate growth and upsells● Present focused monthly performance reviews and road map sessions to stakeholders ● Maintaining product value and ROI by defining business goals and providing innovative solutions. ● Demonstrated product management skills by defining, writing, and overseeing the development of an internal dashboard used for customer monitoring