Milton V.

Experience

• 

  Artech Consulting

  Sept 2011 - Jul 2018

  Managed projects with strong commitment and ownership while overseeing a diverse team of licensing specialists, influencing the team to deliver program compliance, fostering a growth mindset. ● Identified gaps in existing processes and innovated solutions, improving the efficiency of license management operations.● Enhanced team accuracy from 80% to 95%, reduced turnaround time by three hours, and boosted customer satisfaction by raising quality standards.● Prioritized team efficiency through careful planning, completing projects on time and within budget. Fostered an inclusive environment, increasing team performance and establishing personal development priorities for team members to reach benchmark goals. Show less Delivered results with strong discipline and analysis skills to achieve objectives in collaboration with legal, engineering, and operations departments, conducting day to day operations successfully for cloud infrastructure sales. ● Investigated customer inquiries regarding license status or eligibility criteria, working independently and collaboratively to meet project schedules.● Facilitated communication and negotiations between customers, partner teams, and third parties as the primary point of contact for licensing matters. Closed queries and finalized contracts promptly.● Verified application data and account information against legal documentation to determine accuracy and integrity. Show less

  • Licensing Team Lead

    Jul 2014 - Jul 2018

  • Licensing Solutions Analyst

    Sept 2011 - Jun 2014
• 

  Microsoft

  Aug 2018 - Jan 2024

  Operations Program Manager

  Spearheaded program and project management for operational teams, focusing on process efficiencies and scaling for business growth, frequently empowering others towards achieving common business needs. ● Led a project management initiative to streamline operational process flows, reducing 60 process scenarios to 25, achieving full user adoption and cutting operational support inquiries by 35%.● Ensured compliance by identifying a major gap in financial reporting through KPI monitoring. Presented findings and proposed an interim risk mitigation solution to the direct manager.● Utilized robust communication and empathy to address operational support stakeholders’ needs for essential features in support tooling. Articulated requirements in a developer-friendly format, ensuring quick and impactful feature delivery upon project closeout.● Efficiently integrated an orphaned line of business into the broader operations team. Leveraged organizational skills to create comprehensible training resources and documentation, promoting seamless integration into standard operations. Show less