Parvinder Yadav

Experience

• 

  Wipro Infotech

  Nov 2012 - Feb 2014

  Network Engineer

  Management and monitoring of LAN & WAN Connectivity of Campus.Installed and troubleshoot Cisco IP Phone, VSAT, Cisco Routers, and Cisco Catalyst & D-Link Switches. Troubleshooting of operating systems, network connectivity to the client and end-user problems. Co-ordinated with Service vendors and NIC for project related activities.

• 

  HP India Sales Pvt Ltd

  Feb 2014 - Jan 2015

  Project Executive

  Coordinating with the client & even higher Authorities for smooth working of the project activities. Installed, configured and regular updating of server-based applications. Coordination with vendors for the various work related to the project.

• 

  Accenture

  Mar 2016 - now

  • Managing all incidents within the environment/network to make sure technology services are delivered and meet customer business needs/ expectations. Responsible for managing the successful resolution of Incidents within defined Service Level Agreements (SLA).• Maximizing network performance by monitoring performance, troubleshooting network problems and outages.• Interaction with telecom providers, equipment suppliers and 3rd party network vendors to engage their technical resources to do tasks.• Checking MPLS and ILP client, their related issues and resolve them.• Diagnose standard fault reports accurately through dialogue with the customer and remote access when available; where possible clear the problem, find a solution, tries for resolution within agreed SLA time-frame.• Trouble shooting of Circuits related problems, Internet related Queries, Bandwidth related (upload/download) problems of clients, Latency related Queries, IP and mask related Queries, Ping related Issues.• Generates reports on a daily, weekly and a monthly basis about network performance and outage events in network. Show less

  • Senior Analyst

    Jul 2021 - now

  • Application Cloud Support Analyst

    Mar 2016 - now