Neo Selepe

Desktop Support Engineer

257 followers

City of Johannesburg, Gauteng, South Africa

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Timeline
About me
Diligent IT support engineer with 4 years of experience in IT Support. In installing software applications, hardware troubleshooting, using active directory to manage user accounts. I am A+ certified
Education
- Richfield Graduate Institute of Technology
  2018 - 2018
  Service Technician(comptia A+) Information Technology A+
  *Troubleshooting, installation and configuration of software and hardware* installing, troubleshooting and configuration of operating systems (android, iOS,windows)*maintenance,configuration and troubleshooting printers*troubleshooting,configuration, installation and setting up of networks
- Richfield gradute institute of technology
  2018 - 2018
  End user computing Computer and Information Sciences, General
  *Introduction to computers*Microsoft office 2010
- Elukhanyisweni Secondary School
  2017 - 2017
  Grade 12 Grade 12 Certificate
Experience
- EOH Technology Solutions
  Nov 2018 - Dec 2018
  Desktop Support Engineer
  *installing office 365, and related software on desktops.*Walk customers through installing applications and computer peripherals (printers, scanners)*Guide users with step by step instructionsConduct remote troubleshooting*Test alternative pathways until you resolve an issue*Record technical issues and solution's in logs.*Follow up with clients to make sure their systems are functional
- Altron Digital Business
  Mar 2019 - Sept 2022
  Information Technology Engineer
  *join computers to domain*rebuild of computers*computer setups*install of software applications *diagnosing desktops and laptop problems and resolving them*closing and routing of IT incidents*remote troubleshooting*setting up of routers and fibres
- CSS Credit Solutions Services (Pty) Limited
  Jun 2023 - now
  IT Support Technician
  doing floor walks to ensure everything is still in order, attending tickets as per sla and resolving them. adding users to the domain and creating user profiles and passwords. Building (OS operating system) from scratch and installing applications as per company policies, maintaining printers and troubleshooting problems that arise(toner, paper jams), patching network cables, monitoring network problems that occur (LAN, WAN)
Licenses & Certifications
- End user computing
  Microsoft
  Feb 2018
- Cybersecurity Foundations
  LinkedIn
  May 2022
  View certificate
- Innovative Customer Service Techniques
  LinkedIn
  Sept 2021
  View certificate
- A+
  CompTIA
  Aug 2018
- How to Get Great Customer Service
  LinkedIn
  Sept 2021
  View certificate
- Introduction to AWS for Non-Engineers: 1 Cloud Concepts
  LinkedIn
  Nov 2021
  View certificate
- Customer Service: Managing Customer Feedback
  LinkedIn
  Sept 2021
  View certificate
- Creating a Positive Customer Experience
  LinkedIn
  Sept 2021
  View certificate
- Grade 12 National Certificate
  UmalusiSA
  Dec 2017
- Businesses administration level 4
  Services SETA
  Oct 2019