Walid Abdel Mohsen

Experience

• 

  American Life insurance company

  May 1999 - Feb 2007

  - Reporting to Agency Director and General Manager.- Recruits, selects, develops and retains new Agents and Unit Managers in line with the company’s standards and processes.- Supports and guides the Agents and Unit Mangers within the Agency in gaining commitment to a challenging and achievable budget for the Agency and its Units.- Applies the company’s standards and procedures in supervising the Agents and Unit Managers within his Agency, ensuring that his Agency is in full compliance with company directions.- Ensures that his team is in full compliance with company directions.- Managing a team of 1 Agency Executive, 1 Agency Managers, 1 Potential Agency Manager, 4 Unit Managers and 60 Captive Career Agents. Show less - Reporting to the Agency Director. Matrix reporting to the Regional Training and Development Director for Middle East Africa & South Asia (MEASA).- Manage a training team of 5 trainers between Cairo and Alexandria.- Manage and provide cost effective, practical and measurable business focused training and development for all Agents, Units and Agency Managers, in addition to agency management executives and personnel in front office positions who has direct contact with agencies in accordance with local and regional requirements.- Motivate, direct, train, and develop the Field Managers in the company, advice each manager in all of the management function such as goal-setting, planning, recruiting, training, supervising and motivating.- Visiting agencies on a regular basis and as frequently as required to ensure that performance meets expectations and to determine any additional training and/or development needs.- Identify, develop and utilize both internal and external training resources and ensure that they are skilled and briefed to deliver agreed training solutions.- Establish procedures to ensure the reporting of training results in accordance with local and regional requirements.- Observe, monitor and evaluate the knowledge and skills of all training personnel/resource to ensure that minimum standards of training are being maintained.- Develop, manage and coach training staff to provide up to date and effective training.- Assist the Agency Director in appraising the performance of Agency Department Staff (in house and in assigned agencies).- Work closely with the Agency Director when preparing or amending designations rules e.g. ACP, Bonus, Clubs, Conventions and contests.- Ensure that all necessary actions are taken to comply with country and company directions in respect of agent and management training requirements.- Plan and conduct periodic Manager’s Training Seminars for agencies. Show less

  • Agency Executive

    Mar 2005 - Feb 2007

  • Training Manager

    May 1999 - Feb 2005
• 

  MetLife

  Mar 2008 - Oct 2023

  Leading a team of Bancassurance managers to develop / improve sales process and capabilities in order to achieve business objective, Ensuring sales process and operation flow and quality in accordance to local and regional policies and compliance requirements. Also to formulate and implement insurance product strategies, and provide relevant support to the Bancassurance entire team, providing physical activities of frontline users for new products / services launch and new systems. Build strong relationships with partners at top management and branch levels in aiming to activate partners’ business in a solid manner. Show less - Reporting to the COO.- Responsible of Administration, Expense Control, Collection, Agency Offices, General Services and Insurance Operations. - Manage administrative functions to ensure smooth and efficient operations of the organization.- Quality and quantity controls: To establish, in coordination with technical Managers, acceptable standards of performance and ensure that these are maintained and, where possible, improved upon. - Responsible for reviewing and appraising existing procedures and systems within departments, to recommend and /or implement necessary changes. - Establish circulation and work flow procedures. - Ensure office equipment is available in sufficient quantity and quality to facilitate effective and efficient operations at all times. - Negotiating rents with landlords for new and renewal contracts for all branches including Head office as well as restore and/or renovate and furnish it to be ready for operating in addition to all maintenance contracts, prices for all logistics and equipment. - Concluding deals with courier service providers and manage the mail room and stores. - Seek maximum discounts on printing, stationary, suppliers, by obtaining quotations from more than one printer and supplier. - Review effectiveness of collection system including performance and movement of collectors (16 collectors in Cairo and remote areas).- Develop the collectors tools in order to enhance the collection process and decrease the TAT for collection - Upgrade the level of branch coordinators and agency staff to provide proper and necessary service to agents and customers. - Implementing management and directives decisions to achieve corporate objectives. Show less - Reporting to the General Manager,Matrix reporting to the Regional Agency Director for Middle East and Africa.- Propose the annual top line budget in production and manpower in the context of overall company goals, preparing strategies and action plans to ensure budget achievement.- Ensures that all Executives and Sales Force possess the required knowledge and skills, leading and motivating them to apply those skills with conviction and proper attitude.- Ensures that the Agency Operation provides high quality, reliable and complaint service to the customers during the initial sales process and throughout the life of each policy.- Cooperates with other Profit Centers to maximize the utilization of Agency Distribution and its impact on overall company results. Show less

  • Head of Bancassurance

    Jan 2020 - Oct 2023

  • Senior Key Account Manager Bancassurance

    Jul 2016 - Jun 2022

  • Administration Manager

    Jan 2013 - Jun 2016

  • Agency Director Alexandria

    Mar 2008 - Jan 2013
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  MetLife Egypt

  Sept 2023 - now

  Bancassurance Director