Bradley Honig

Experience

• 

  Warner Co.

  Feb 1985 - Apr 1993

  Customer Service Manager/ Book Plan Administrator

  Warner Wallcoverings are one of the most respected designers and suppliers of a variety of wallcoverings.I began my career here as a records clerk and eventually was asked to formulate and manage a customer service department, responsibilities had been previously handled by the order takers.

• 

  Pactiv

  Apr 1998 - Nov 2001

  Primary Account Manager/Customer Service Prime Accounts

  Account Manager for several large accounts, including but not limited to Bunzl, GFS, Sysco Nationwide, Albertsons, Safeway, Aaramark, others.Pactiv is the worlds largest manufacturer of plastic packaging, with an enormous focus on the take-out industry;

• 

  ACCO Brands

  Jan 2004 - Feb 2007

  Account Manager/Customer Service

  This is the company that invented the paper clip, the stapler, the 3-hole punch, the dry-erase board. My responsibilities as an Account Manager was to ensure order processing, billing issues, problem resolutions and policy adherence to my assigned accounts- Costco, Sam's Club, Wal-Mart, Staples, Home Depot and all hardware stores.

• 

  Lagasse (Div. of United Stationers)

  Aug 2007 - Feb 2009

  Product Administration Manager

  Responsible for new products- all details, maintaining in all 28 distribution locations, managing price changes and product specifications. member of Safety Committee, Fun Committee and other additional groups. Worked with AMAZING people.This company distributes B2B supplies for business and building maintenance; Product Administrators control, accumulate, post, and distribute all relevant details about the product, from Warehouse Locations, to Product Size and Materials, to Costs and cost increases/decreases. Show less

• 

  Magnetrol. Inc.

  Aug 2009 - Jan 2010

  Customer Service

  Temporary Job for company that manufacturers Flow Controls for all liquid-moving services, including Nuclear Reactors.Wonderful people and an extremely technical and detailed environment.

• 

  Specialty Store Services

  Aug 2010 - Jul 2011

  Customer Service / Inbound Sales Rep

  A company started by the creater of the VHS Clamshell, this company supplies video stores with all of thier needs. A side business is Paws Choice, the high-end supplier of organic dog, cat and exotic animal food.I processed orders, resolved billing and shipping issues, issued quotes and followed up on them, as well as ran the Paws Choice website.

• 

  Buyhappier.com

  Oct 2011 - Oct 2012

  Customer Relations Specialist / Personal Concierge

  An amazing company that is trying to emulate the Customer Service experience of a Zappos or Google; E-tailers of robotic vacuums, high and moderate end vaccuums, appliances, cooking ware and recently, metal detectors.As a Customer Concierge, my day entailed answering 50-125 inbound calls, responding within 15 minutes to 10-75 eails, Skyping and Chatting directly with the customer, placing orders as well as resolving any issue in regards to an orders status or issue with the product.

• 

  Safco Dental Supply Co.

  Sept 2013 - Jan 2014

  CSR, Order Processing

  Major supplier of all Dental and Orthodontic products. This was a 4 month position that lasted through the new year.My responsibilities included order processing, expediting and pricing, resolving product issues and issuing RMA's in compliance with state and federal laws, as well as upselling and assuring license accuracy.

• 

  EPKO / MDC Wallcovering / Winfioeld Thybony

  Jul 2014 - Aug 2021

  Customer Service Specialist

  Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing.Processes invoices, enters orders and confirms orders via fax, email or phone.Responsible for ensuring accurate daily shipment processing, product scheduling and shipment Confirmations.Responsible for investigating and responding to complex customer service issues concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria.Establishes and maintains cordial customer relations through telephone contact.Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met.Issues, monitors and researches service level reports (i.e. turn-around time and fill rates).Maintains pricing agreements for the designated business unit.Responsible for effective handling of special projects i.e. new account set-up, maintenance, marketing programs, special processes (short term) and new product lines.May oversee and analyze service levels and lead times to ensure all requirements met.Communicate logistical information to customers and regions and coordinate the distribution of documents.Manage and communicate logistic information to customers and plantsConfirm and verify information on purchase ordersRespond to and resolve customer inquiries Show less

• 

  Chicago Northside Storage

  Aug 2017 - Apr 2022

  Facility & Business Manager

  Self Storage Sales, Rentals, Collections, and all facility maintenance and, upkeep and repairs. Chicago Northside Storage (Wilmette) is one of 43 locations owned by a single group; 100+ parking spaces for boats, RV's, Trucks and 14-15 businesses, the majority of which are Landscaping companies. 400 rental units, both inside and outside as well. Primary functions include opening each day, verifying and updating account status's, responding and resolving any and all issues, problems, security, showing and selling/renting product, resolving billing and other account issues, working directly with customers as needed, walk grounds and repair, clean and maintain the property and business for it's maximum appearance and desirability. Collections, upselling, billing resolutions, and, unfortunately, auctioning off units abandoned or forfeited. Show less