Marta Borek

Experience

• 

  Fundacja Manus

  Oct 2007 - May 2009

  Marketing coordinator

  Main duties:­- organising trainings for students,­- recruiting trainees,­- promoting foundation’s activities,­- contacting medial patrons,­- moderating and positioning foundation’s websites,­- employers’ image researches.

• 

  Department of European Union Projects at Wrocław University of Environmental Sciences

  Jan 2010 - Jun 2012

  Promotion specialist

  Main duties:- running the promotional campaign on the Internet, TV, in newspapers, magazines,- office administration support,- website administration,- preparing documents for public procurements, attending in tenders,- preparing official documents for the solicitor and the University administration,- attendance in educational fairs,- organising the project conference,- moderating and positioning the website.

• 

  IBM

  Jun 2012 - Apr 2022

  - managing the production of the required deliverables planning and monitoring the project - adopting any delegation and use of project assurance roles within agreed reporting structures - preparing and maintaining project, stage and exception plans as required - managing project risks, including the development of contingency plans - monitoring overall progress and use of resources, initiating corrective action where necessary - applying change control and configuration management processes - reporting through agreed lines on project progress through highlight reports and endstage assessments - adopting and applying appropriate technical and quality strategies and standards - identifying and obtaining support and advice required for the management, planning and control of the project managing project administration Show less – supporting team manager – discovering training needs and providing education possibilities – supporting recruitment process – conducting job interviews – newcomers onboarding – communicating administrative tasks, setting deadlines and offering help if needed – suggesting and organising team building activitiesLeading projects for Service Management: – introducing Desk management tool to Account Management department – organising CAMSS lecture series for the whole Centre Show less Main duties:- Coordinating relevant support groups to ensure root cause is identified.- Managing, escalating, and facilitating resolution of IT problems impacting the customer.- Acting as the central point to manage and coordinate resolution of service centre escalations.- Handling day-to-day problem management issues and escalating to Problem Resolver Groups in order to ensure timely resolution of problems.- Arranging and chairing technical conference bridges involving regional support teams as required.- Developing action plans to address common trends and reduce problem volumes.- Preparing formal Incident Reports and tracking corrective actions to closure.- Managing and facilitating resolution of incidents.- Restoring services by working closely with technical support teams, users and vendors.- Analyzing incidents' trends, finding problems and proposing improvement plans.Additional role:- Education Focal Point Show less Main duties:- Following defined escalation path when needed, as defined in the Escalation policy - Acting as focal point for escalations - Notifying participants in the Incident Management process when process and timeliness are not being followed - Responding to the IBM Incident Analysts regarding escalation issues in a timely and appropriate fashion - Identifying Incidents which need special attention or escalation - Performing the day-to-day overall management of the process and process administration. - Coordinating day-to-day execution of the process - Ensuring the standards and procedures are being followed - Handing over and communicating to IBM Major Incident Manager in case of possible Major Incident situation- Managing and facilitating resolution of incidents- Restoring services by working closely with technical support teams, users and vendors- Analyzing incidents' trends, finding problems and proposing improvement plans- Reporting to service delivery managersAdditional roles:- GDF Focal Point- Compliance Focal Point Show less

  • Associate Project Manager

    Oct 2019 - Apr 2022

  • Team Leader of Account Management pool

    Oct 2015 - Oct 2019

  • Incident and Problem Manager

    Mar 2015 - Oct 2015

  • Incident Manager/Global Incident Analyst

    Jun 2012 - Mar 2015
• 

  Kyndryl

  Jan 2022 - now

  Managing IT projects for an Italian bank:- Security business line, Jan 2022 – Dec 2023- Internal projects, Oct 2019-Dec 2021Managing projects related to different topics e.g.:– Firewall hardware replacement in two biggest customer’s datacenters– Service Now portal requirements implementation– Active directory and domain controllers– SUDO cleanup activities– NAS volumes/share creation– Building AIX / Linux / Windows servers– Cisco ACI (Application Centric Infrastructure) implementation– Decommissioning of servers/ appliances– Services migration between data centers– Microsegmentation agent installation Show less

  • Project Manager (Transition and Transformation)

    May 2024 - now

  • Project Manager

    Jan 2022 - Apr 2024