Yazan Hamoudeh

Experience

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  Inspire for Solutions Development

  Jul 2017 - Oct 2021

  •Creating sales quotes for IBM and Atlassian products.•Sizing products for business partners with the best of my knowledge.•Dealing with RFPs, RFQs from customers to fit the company’s profile into the tender, either in licensing orprofessional services (this including communicating with the sales department and the technicaldepartment).•Administering the company’s profile on IBM PartnerWorld, and this includes:1. Registering all new employees to the company’s profile on PW.2. Make sure the profile is up to date and that it correctly follows all the criteria for IBM business partner program.3. Following the criteria for IBM Sales incentives, and make sure the company is on the right track to achieve the criteria4. Being in charge of the company’s certifications, knowing what certifications the company should take and distributing the right certifications on the right employees.5. Considered the main contact with IBM business partner support.•Administering the company’s opportunities manager(IBM MySa Website), registering new opportunities, and checking current opportunities(this includes working with IBM products in terms of quantity and prices).•Supporting business partners in inquiries about IBM Products, like which products to use, what is the right size to go with..etc▪Performs related duties as required. Show less

  • Technical Presales Engineer | Sales Representative

    Jan 2018 - Oct 2021

  • Software Developer

    Jul 2017 - Jan 2018
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  NewTek Solutions

  Jan 2018 - Oct 2021

  Technical Presales Engineer

  •Creating sales quotes for IBM and Atlassian products.•Sizing products for business partners with the best of my knowledge.•Dealing with RFPs, RFQs from customers to fit the company’s profile into the tender, either in licensing orprofessional services (this including communicating with the sales department and the technicaldepartment).•Administering the company’s profile on IBM PartnerWorld, and this includes:1. Registering all new employees to the company’s profile on PW.2. Make sure the profile is up to date and that it correctly follows all the criteria for IBM business partner program.3. Following the criteria for IBM Sales incentives, and make sure the company is on the right track to achieve the criteria4. Being in charge of the company’s certifications, knowing what certifications the company should take and distributing the right certifications on the right employees.5. Considered the main contact with IBM business partner support.•Administering the company’s opportunities manager(IBM MySa Website), registering new opportunities, and checking current opportunities(this includes working with IBM products in terms of quantity and prices).•Supporting business partners in inquiries about IBM Products, like which products to use, what is the right size to go with..etc▪Performs related duties as required. Show less

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  Business Values Services "BVS-MEA"

  May 2022 - Feb 2023

  Solutions and Technology Sales Engineer

  ▪ Being a sales representative for the company and doing face to face calls, meeting...etc with potential and existing customers.▪ Handling the accounts by being an account manager for potential and existing customers.▪ Involved in the sales cycle from its beginning to its closure.▪ Communicating with potential customers through cold calling, cold emails for potential customers to get thechance to get into accounts.▪ Presenting company solutions, professional services, training capabilities for potential and existing customersto fit those solutions and services into the customer’s needs.▪ Following up, building up with existing customers in ongoing projects, services that they already have fromthe company to ensure quality of service and open new doors of cooperation with those customers.▪ Main products were in the areas of Integration, Automation, and Managed File Transfer.▪ Performing product presentations to colleagues in the sales team, this includes both sales orientationpresentations about the products or technical presentations.▪ Performing product presentations to the customers (mainly technical presentations).▪ Working on customer day to day activities, this includes but not limited to:o Working on RFPs, RFQs, and RFIs.o Proposal writing (Technical and Financial).o Inquiries about the products that the customer is interested in. o Meetings with customers (Online and Face to face). Show less

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  TopNotch Technology

  Apr 2023 - Apr 2024

  Microsoft365 Advisor

  ▪ Day to day prospecting for potential leads (Cold calls, cold emails).▪ Email and LinkedIn campaigns using a variety of tools like HubSpot, Apollo, and Dripify.▪ Using CRM (HubSpot and Dynamics365 CRM).▪ Working on RFP’s, RFI’s, and RFQ’s.▪ Technical and financial proposals.▪ Meetings with potential clients (online MS Teams or face to face).▪ Presentations (creating and presenting – Internal and external) on products.▪ LinkedIn content for posting.

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  SITA

  Jun 2024 - now

  Lead Analyst Service Solution

  •Design and cost the operational support solution for standard, customized, non-standard, complex and outsource projects in the area of Customer Service and Operations: i.e. Service Desk, Service Operations, Service Management, and in general for the Service Model associated to the Core Product/Service features and functionalities.•Represent the Operational functions actively in the bid process.•Provide appropriate variations to the standard texts in customer facing proposals and contractual documents for the services defined and agreed in the operational solution. These include service options, service levels and any variations in services required to meet the needs of this customer and/or specific to any country or location.•Identify, define and agree with the GEO and Global Operations representatives the operational services and corresponding transition project activities, that will be proposed in response to customers' requirements.•Work with the GEO and Global Operations teams to develop and define the operations model for each opportunity, ensuring that the cost model is in line with the proposed operations solution and that the operational risks and assumptions have been defined, updated and mitigated accordingly.•Work with Products, Solutions, GEO Operations, Service Contract Managers, and Purchasing to develop and issue RFPs to service partners and to select and negotiate appropriate contracts and service levels with these Service Partners•Interface with Global Operations and other Operational entities to ensure that the Operations Model and its component parts have been reflected in the operations solution.•Study and qualify customer and product management requests for operational services.•Analyze and document customer and occasionally product management requirements and business processes.•Lead Service improvement initiatives that contribute to the Corporate, Business and Functional objectives of the team. Show less