Reshma Arora

Experience

• 

  Sixth Element

  May 2003 - Dec 2003

  Associate - International Sales
• 

  Better

  Dec 2003 - Oct 2004

  Analyst - Sales Acceleration Services

  o The profile demanded handling five to six accounts in the technology based verticals The key result areas include:o Complete account management; ensure that the deliverables committed to a client are met and also responsible for additional business from existing clients.o Understanding the customers' business and strategic planning so as to deliver on the approved agenda and identify opportunities that will benefit the clients’ business.o Understanding all aspects of the clients’ business: size and dynamics of the market, key players, technologies, IT infrastructure, management politics, and interaction in the marketplace.o Solely responsible for client interactions and transition of the projects to the team. Also provide training on the use of the client extranet sites to maintain transparency.o Facilitating the team with Market Intelligence, Competitor Analysis and Opportunity Plans for each client.o Scoping work, resource planning, product offerings, tracking metrics, weekly reporting, project initiation forms. Reporting to Director – Global Client Operations about day-to-day progress in work and status of deliverables committed to clients. Show less

• 

  Dell Technologies

  Nov 2004 - Jul 2005

  Financial Sales Trainer

  o Achieve the given target Penetration rate for financing Dell’s products against purchasing through credit card, cheque, wire transfer.o Train the team regarding the benefits of financing and the right way of pitching it to the customers.o Conduct One on One sessions with individual team members and provide feedback at regular intervals.o Audit the team’s calls to ensure legal compliancy, Model of Control as per Dell quality standards and provide the required training for improvement.o Motivate the team to achieve the targets even though they were not evaluated on financing as a performance metric.o Worked for the Canada Sales process. Show less

• 

  Deloitte

  Sept 2005 - now

  Led the India Knowledge Management Business, Clients & Industry KM teams (250 members) across Hyderabad & Bengaluru locations. In this role, I was responsible for the quality, efficiency & customer satisfaction of KM's customers. I also executed the implementation of the Next Gen Sector Program moving into the Sector Knowledge Leader Program constantly looking at enhancing the scope of & quality of deliverables. Some of my responsibilities included performance appraisals, counseling, mentoring, recruiting & building eminence for the India KM team. Show less As an Executive Manager with Deloitte's Strategy, Brand & Innovation organization, led the India Knowledge Management Project Delivery, Innovation, Platforms, Client & Sector Sensing and Analytics Team (160 members) across Hyderabad & Bengaluru locations. In this role, I provided strategic direction to the Managers & Assistant Managers to ensure that the goals of the team are aligned to the overall KM strategy. Some of my responsibilities included performance appraisals, counseling, mentoring, recruiting & building eminence for the India Industry KM team. Played a crucial role in the merger of Deloitte's Global & US Knowledge Management practices. Show less Led the India Industry Knowledge Management Team (45 members) across Hyderabad & Bengaluru locations. In this role, I provided strategic direction to the Industry Assistant Managers and ensured that the goals of the team are aligned to the overall KM strategy. Some of my responsibilities included performance appraisals, counseling, mentoring, recruiting & building eminence for the USI Industry KM team. Also worked on the Knowledge Strategy initiative to Capture and share top insights from exceptional projects. Show less o Guided team members on developing CM/KM solutions from technical usability and business application perspective.o Liaised with the US/Global based counterparts and internal clients to scope content management requirements.o Conducted project planning & resource allocation to manage and deliver multiple projects.o Developed and managed project delivery processes, including production and quality assurance.o Recruited, mentored, and administratively managed teams, including performance assessment.o Developed and implemented training programs on MS office suite, Content Management System, Business lines knowledge, and Industry knowledge.o Reporting of Performance metrics.o Led the virtual teaming pilot which resulted in KM operations getting started in a second location – Bengaluru.o Represented KM during member firm visits & presented our services. This resulted in increasing the portfolio of KM services by bringing in new and chargeable customers. Increased the customer base & added headcount.o Presented the business case for Supplemental KM services to the leadership a new chargeable service offering within KM.o Global KM Innovation Challenge – My idea was shortlisted to be presented to the Global KM Program Oversight Board.o Innovation Lab – Served as the Innovation Champion for the KM team. Show less o Worked with the Knowledge Managers in creating new sites on Deloitte’s internal portal. o Responsible for content accuracy on the portals. Review for completeness and consistency of content.o Assisted the pursuit writers in responding to Requests for Pursuits (RFPs).o Worked on tools like 12 Horses to track events and ensure participation.o Served as a counselor / mentor and coach to 3 members on the team.o Developed process work flows and conducted quality reviews.o Assigned projects to team members and served as the liaison between the team and the customers.o Facilitated training and knowledge sharing sessions.o Led the Quals collection process for US and ensured all projects are captured in the database.o Conducted cross team trainings on external research tools – Hoovers, Factiva, OneSource, etc. Show less

  • Vice President

    Sept 2020 - now

  • Associate Vice President

    Sept 2016 - Aug 2020

  • Executive Manager

    Sept 2014 - Aug 2016

  • Manager - Knowledge Management

    Sept 2011 - Aug 2014

  • Assistant Manager - Knowledge Management

    Sept 2008 - Aug 2011

  • Senior Analyst, Knowledge Management

    Sept 2006 - Aug 2008

  • Analyst, Knowledge Management

    Sept 2005 - Aug 2006