Ahmed Shawky

Experience

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  Hassan Allam Technologies (HAT)

  Aug 2016 - Sept 2016

  Mechanical & Electrical Engineering Intern

  • Analyzed suppliers deals to optimize resources efficiency and reduce costs.• Reviewed vendor documents to ensure compliance to standards.• Submitted daily statistical reports with site updates to monitor and prioritize site operations.

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  Teleperformance

  Aug 2019 - Jan 2020

  GDS Flight Expert (Expedia.ca)

  • Resolved customers’ complaints and requests for all travel services provided on Expedia.ca website.• Prepared re-routing, and fixes on Sabre GDS (Global flight distribution System) for cancelled flights.• Communicated with major international airlines to resolve ticketing issues for Expedia customers.• Recommended packages, explained benefits, and alternatives to satisfy customer needs.• Ranked 4th best-achieving agent out of 400 in my first month after the training period.

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  Network International

  Sept 2020 - Sept 2021

  Online Integration Engineer

  • Within an agile team, implemented 10+ payment processing products over various banking systems.• Deployed end-to-end banking solutions such as: mVISA, N-Genius, TWIB, InfoBip, 3DSecured 2.0• Presented technical aspects of solutions to prospective clients during scoping phase to prepare proposals.• Tested products integrity and liability and assigned layers of encryption to ensure data security.• Analyzed patterns in performance issues to improve and prevent from re-occurring in the future.• Mined transactions and configurations to determine implications and impact volume on affected services.• Provided 3rd level support for our client network of 100+ banks to resolve payment processing bugs. Show less

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  Jumia Group

  Sept 2021 - Jan 2023

  BI Developer

  • Migrated 20+ BI dashboards, 4 data warehouses, and 100+ SQL queries from EUR-based to USD.• Improved emergency-decision-making through urgent ad-hoc reports and extracts with benchmarking KPIs.• Investigated anomalies and poor performance, identified root causes, and researched potential resolutions.• Proactively analyzed data to project market and business trends and offered insights to increase efficiency.• Integrated 2 risk engines data to automate manual processes for risk analysis and fraud prevention.• Decreased payment time from 40 to 18 seconds by monitoring and analyzing the “One Click” feature.• Automated an in-house-developed tool to generate control triggers for merchant suspicious activities.• Reviewed existing reports and queries to ensure constant data extraction, quality, and documentation. Show less

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  PwC

  Jan 2023 - now

  • Senior Associate - Data & Analytics

    Jul 2023 - now

  • Associate BI Engineer

    Jan 2023 - Jul 2023