Shawn Lee

Experience

• 

  SMRT Corporation Ltd

  Sept 2007 - Apr 2009

  Senior IT Support Officer
• 

  Singapore Police Force

  Apr 2009 - Jan 2011

  System Management Officer
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  ARKEMA LTD.

  Jan 2011 - Jun 2015

  System Operations Engineer
• 

  KAZE Fans Pte Ltd

  Jul 2015 - Dec 2023

  Director
• 

  Intertek Singapore

  Jun 2016 - Jul 2022

  Product Certification Scheme Committee
• 

  Crestar Enterprise

  Jan 2019 - now

  Chief Operating Officer

  Conducted a thorough analysis of the value chain to identify areas for improvement and optimize efficiency, leveraging AI for data-driven insights.Executed a digitalization strategy across all departments, implementing advanced technologies to automate processes, boost efficiency, and reduce manual effort.Integrated a new ERP system, streamlining operations, reducing inventory costs, and improving delivery accuracy and communication.Utilized data analytics in Marketing and Sales to uncover trends and customer insights, driving smarter decisions and supporting business growth.Established a CRM system to manage customer engagement, track feedback, and ensure top-tier service, enhancing satisfaction.Strengthened cybersecurity measures to safeguard company data and systems against potential threats.Led continuous R&D efforts, fostering innovation and creating products that align with customer needs and enhance the value proposition.Managed the product development process from ideation to launch, ensuring quality, alignment with company goals, and customer satisfaction.Built strong relationships with suppliers, ensuring timely deliveries and a smooth supply chain.Collaborated with cross-functional teams to identify opportunities, ensuring successful product launches and ongoing support.Promoted a culture of continuous improvement, training employees in new technologies to boost productivity and create a digitally skilled workforce. Show less