Kennedy K. Gitau

Experience

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  MATER MISERICORDIAE HOSPITAL

  Jul 2011 - Mar 2012

  System Administrator

  • Installing, configuring, and optimizing operating systems.• Installs, tests, and documents security patches.• Developing, testing, documenting, implementing and enhancing backup and recovery procedures, including schedule coordination with the Job Scheduling staff.• Developing, documenting, implementing and enhancing applications change-management, procedures and activities.• Providing technical support and advice to systems administrators, database administrators, network engineers as necessary to resolve problems.• Updating information resources <e.g., the Current Status page and the change management• Monitoring the performance of systems, services and the network. Notes trends and initiates action when necessary.• Identifying, analyzing, and resolving/troubleshooting job scheduling problems. Escalating as necessary to ensure resolution.• Systems management, product installation, change-management, etc.• Performing moderately complex installations and troubleshoots <e.g., ITS> supported applications and clients, TCP/IP client installations such as Telnet, FTP, web, email clients.• Receiving and making calls in IT help desk. Show less

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  Smart Applications International Ltd

  Jun 2012 - now

  Systems integr1. Spearhead smart-provider system integrations across the country.2. Providing regional technical assistance on system integrations and other escalated support from the region/diaspora. 3. Develop and periodically update list of integrated systems (Hmises) and Medical service providers.4. Co-ordinate and carryout periodical departmental technical training for officers within the department.5. Provide technical assistance to System support officers on escalated integration challenges6. Identify knowledge gaps and propose appropriate training programs towards addressing the same.7. Act as a technical liaison between smart and HMIS vendor on technical and operation aspects.8. Collect, collate and submit Smart systems integration change requirements to the development team9. To develop user guides for the integrated Smart service provider systems.10. Act as liaison with the technology, CSS and Operations on integration matters.11. Spearhead initiatives targeted towards achieving innovativeness to improve operational efficiency.12. Carryout out periodic reporting regarding provider integration progress.13. Organize meetings to review Smart system performance at integrated service providers. 14. To handle customer inquiries in line with the agreed service level standards and Smart brand values.15. Reviewing the existing integrations in order to achieve 100% completeness to data delivery on integrated billing mode.16. Carrying out semi-annual reviews on integration scope documents and ensure alignment with current and future technological trends.17. Carrying out post implementation support for successfully completed integrations. Show less • Manage all projects related to technology in Customer service department.• Spearhead implementation of Smart Hospital management system implementation.• To spearhead departmental strategy implementation, interpretation, review and performance.• To regularly provide essential and required management reports on providers, access with the Smart system among others.• Develop and periodically update training curricula for all Smart systems.• Coordinate and lead the technical team in East Africa.• Co-ordinate and carryout periodical departmental technical training for officers within the department.• Spearhead smart-provider system integrations across the country.• Carryout testing for newly developed systems and versions and confirm operability before rollout.• Identify knowledge gaps and propose appropriate training programs towards addressing the same.• Act as liaison with the technology function on technical matters.• Spearhead initiatives targeted towards achieving innovativeness to improve operational efficiency.• Provider required database support for field officers• To consolidate and periodically report on feedback on Smart system acceptance, improvements and any challenges with Smart solutions at the installed sites. • Provide technical assistance to officers on escalated challenge. Show less • Organize meetings to review Smart system performance at integrated service providers. • Co-ordinate and carryout periodical departmental technical training for officers within the department• Spearhead smart-provider system integrations across the country• To handle customer inquiries in line with the agreed service level standards and Smart brand values.• Consolidate and periodically maintain updated information on provider details as defined for Smart system operation• Perform other support duties as may be assigned by supervisor.• Carryout out periodic reporting regarding provider integration progress.• Collect, collate and submit Smart systems change requirements to the development team.• Configuring and troubleshooting Linux & Windows based servers.• Configuring master-master database replication. Show less • To co-ordinate successful installation of newly identified/created service points and satellite clinics in the allocated key providers in line with stipulated guidelines. • Periodically provide Smart Solution compliance statistics • Identify training gaps and co-ordinate initial and refresher training for system users at key service providers • Ensure availability of reliable backup/fallback mechanisms at the key providers• Develop required user guides for Smart integrated system for the key providers• Effectively handle customer inquiries in line with the agreed service level standards and Smart brand values.• Ensure timely communication to respective stakeholders in case of system downtimes• Organize system review meetings with the key service providers and other relevant stakeholders of the smart solutions.• Periodically provide required statistics regarding Smart system operation at key providers.• To co-ordinate successful and timely activation of the new schemes and confirm the activation status for the existing schemes.• To collect and timely report on feedback on Smart system acceptance, improvements and any challenges with Smart solutions at the installed sites. • Introduce new Smart solutions to the key service providers and show the value of the solutions.• Analyze and track the support calls data for the key service providers to come up with lasting solutions to enhance service delivery.• To monitor the delivery of all transactions captured at service points to Smart within agreed timelines.• To efficiently provide required feedback aimed at improving system availability and operational efficiencies. Show less • To carry out successful upgrade and installation of the new version of the Smart system at existing service providers in the allocated regions in line with timelines agreed with customers.• To carry out initial and refresher training of system users at the service providers on effective system use and basic troubleshooting procedures.• To effect successful activation of new schemes and confirm activation status for existing schemes on the Smart system at the allocated service providers.• To collect and timely report on feedback regarding Smart system acceptance, use, improvements and any challenges with Smart solutions at the installed sites. • To handle customer inquiries in line with the agreed service level standards and Smart brand values.• To initiate and facilitate system integrations at the various service provider sites.• To monitor and facilitate timely delivery of data from providers to Smart servers targeted at enhancing customer processes.• To efficiently provide required feedback aimed at improving system availability and operational efficiencies.• Provide training and first level support for the Smart Hospital Information Management System. Show less • To carry out successful installation of the Smart system at newly appointed service providers in the allocated regions in line with timelines agreed with customers.• To carry out initial and refresher training of system users at the service providers on effective system use and basic troubleshooting procedures.• To effect successful activation of new schemes and confirm activation status for existing schemes on the Smart system at the allocated service providers.• To collect and timely report on feedback regarding Smart system acceptance, use, improvements and any challenges with Smart solutions at the installed sites. • To offer support to Smart system and users at the installed customer sites in line with the defined Smart procedures.• To monitor and facilitate timely delivery of data from providers to Smart servers targeted at enhancing customer processes.• To manage provider databases and carry out required backups. Show less

  • Provider Systems Integrations Manager

    Jan 2018 - now

  • Technical Operations Manager

    Jan 2017 - Dec 2017

  • Technical Operations Officer

    Jan 2016 - Dec 2016

  • Key Account Manager

    Jan 2015 - Dec 2016

  • Key Account Officer

    Jan 2014 - Dec 2015

  • System Support Specialist

    Jun 2012 - Dec 2013