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Susan J.

Susan J.

Operations Supervisor

Followers of Susan J.385 followers
location of Susan J.Montego Bay, Saint James, Jamaica

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  • Timeline

  • About me

    Employer Relations Officer, Over 10 years experience leading high performing teams.

  • Education

    • University of Technology, Jamaica

      2017 - 2023
      Banking & Finance (Major) & Human Resource Management (Minor)

    • Northern Caribbean University

      2024 -
      Master of Business Administration - MBA Human Resources Management and Services

  • Experience

    • Teleperformance

      Sept 2011 - Aug 2015
      Operations Supervisor

      I was primarily Leading a Team of 15 - 20 Customers Service/Billing agents to ensure we meet departmental goals.

    • 24-7 Intouch

      Jun 2016 - Apr 2024

      I consider myself to be a very focused, determined individual who enjoys helping others to see their full potential. This has aided me in my professional Career in the BPO Industry, with over 8 years in BPO industry I like to challenge myself to ensure I positively impact all who interact with

      • Senior Operations Manager

        Jun 2020 - Apr 2024

      • Operations Manager

        Jun 2016 - Jun 2020

    • Princess Hotel Jamaica

      May 2024 - now
      Employee Relations Officer

  • Licenses & Certifications