Simarjeet Kaur

Experience

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  CS infotech

  Jan 2015 - Jun 2015

  Industrial Training

  • Developed and modified software modules in collaboration with team based on requirements.• Developed good quality code in java programming using agile methodology• Worked with QA team in unit and system testing in Linux environment

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  Amazon Fulfillment Center

  Jan 2017 - Jul 2018

  Ambassador

  • Provided complete training to the new employees within time assigned. • Ensured and evaluated new trainees’ performance and evaluated training materials prepared by the company. • Completed daily operational checklists to ensure workplace safety.

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  Petro Canada

  Jun 2018 - Jan 2021

  Assistant Manager

  • Worked as an Assistant Manager as well as cashier in a fast-paced environment, provided excellent service to customers, assisted with their concerns and complaints and helped company to maintain their service standards. • Managed the store and employee’s schedules, worked overtime when needed. • Assisted store Manager with office administration in posting the daily cash and depositing to the bank, entrusted with management passwords and safe codes. • Managed store inventory, made weekly orders before deadlines, communicated with suppliers for arranging credits and pickup of expiring products and handled drop shipments. • Prepared BINGO sheets to beat sales target, suggested a different way to other team members when they were struggling in completing bingo sheets, helped them in organizing their work. Mostrar menos

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  GeoComply

  May 2022 - Jan 2022

  Software Engineer

  • Collaborated on cross-functional team to develop Back Office application with Django/Python, HTML, CSS and JavaScript to manage content stored in a MySQL database.• Worked with QA team in unit and system testing also made better understanding of software engineering practices and principles.

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  Maximus

  Oct 2022 - Feb 2023

  Call Center Agent

  • Managed and protected sensitive information in compliance with company confidentiality policies, ensuring data security.• Handled high volumes of inbound calls, resolving customer inquiries and complaints efficiently to achieve high customer satisfaction.• Utilized and maintained company-issued equipment, ensuring all property was returned intact and unaltered upon request or termination.• Exceeded performance targets and KPIs related to call handling time, customer satisfaction scores, and first-call resolution rates.• Participated in continuous improvement initiatives, providing feedback and suggestions to enhance service quality and operational efficiency. Mostrar menos