Nathan Zou

Experience

• 

  Chef's House

  May 2011 - Sept 2011

  Server
• 

  COBS Bread

  Dec 2012 - Jan 2017

  • Served customers at the front counter with duties in promoting new products and managing transactions • Recruited, trained, managed a team of 6 bakers ensuring that the standard working procedures were followed, and high-quality goods were provided to customers • Analyzed financial data to evaluate team performance and generate plans to maximize sales and profitability of the store• Launched marketing campaigns at the bakery weekly to promote new products to increase sales • Collaborated with a team to bake fresh and high-quality products by following the standard procedures to improve customer satisfaction• Inspected food preparation and serving areas to ensure safe and sanitary food handling practices are followed• Worked effectively under fast-environment when production was on demand to ensure products were available for all time

  • Production Manager

    Oct 2014 - Jan 2017

  • Baker

    Dec 2012 - Oct 2014
• 

  Enactus Ryerson

  Mar 2017 - Oct 2018

  Marketing Communications Associate

  • Helped create programs to teach Syrian refugees about resume writing, interview, and other life skills to support them in finding meaningful employment • Taught Syrian refugees about basic accounting skills to enhance their financial literacy • Collaborated with other volunteers to launch a Community Restaurant Project to help 15 Syrian refugees to start a career in catering businesses

• 

  ORI Sports Inc.

  Feb 2019 - now

  Co-Founder
• 

  KC Professional Badminton Club

  Mar 2019 - Nov 2020

  Program Coordinator

  • Respond to customer face-to-face enquires and handle 50+ phone calls and 20+ emails daily to register new customers, present program information, and reschedule classes• Build customer relationship by communicating with parents about their children’s learning progress and providing them with information about new offerings• Train two new employees in how to handle transactions, enter data and maintain customer interaction logs