Ugur KULEKCI

Ugur KULEKCI

Product Engineer

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location of Ugur KULEKCIIstanbul, Istanbul, Türkiye

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  • Timeline

  • About me

    Turkcell şirketinde Technical Account Manager

  • Education

    • Ümraniye Anadolu Lisesi

      2000 - 2004
    • Gebze Teknik Üniversitesi

      2004 - 2009
      Electronic Engineering
    • Bahçeşehir Üniversitesi

      2015 - 2017
      MBA
  • Experience

    • Elkotek

      Aug 2008 - Dec 2010
      Product Engineer

      Testing and consulting firmware development phase of home gateway devices like ADSL/VDSL/SHDSL modems, IAD’s, Analog Telephone Adapters, usb wifi adapters, SIP Phones...etc in order to make them ready for Turkey market.

    • Elkotek EC

      Dec 2011 - Jan 2014

      • SPOC of Alcatel-Lucent HDM Server Test Automation ProjectWriting automation scripts for Database, Web and Web Service tests on XQual platform; o Database Tests (MySql) o Web Automation Tests (Selenium) o Web Service Tests (soapUI)• Alcatel-Lucent ISAM(FTTx) Products Automation ProjectMember of the project in order to support software development team about the DSLAM and xDSL technology when needed.• Superonline PC Client and Kiosk ProjectTechnical design and test of "PC Client" and "Kiosk" softwares. Show less

      • Product Engineer

        Dec 2012 - Jan 2014
      • Test Engineer

        Dec 2011 - Dec 2012
    • Etiya

      Feb 2014 - Mar 2015
      Network Operations Specialist

      Operation, Management and Maintenance of Axiros ACS system in D-Smart Net Responsible for full operation of Axiros TR-069 (CPE WAN Management Protocol) based ACS server which is used to manage ADSL and VDSL modems(CPE's) of customers remotely. Axiros ACS system is being used for supporting and managing all xDSL customers of D-Smart Net recently.Followings are the general responsibilities: - Application Management - Database Management - Python Scripting - Creating Test Plans for CPE's - Management of CPE interoperability tests with ACS system Show less

    • Turk Telekom

      Apr 2015 - Aug 2017
      Project Manager - Customer Delivery Management

      Main responsibilities are management of deployment phase for corporate customers’ projects and to ensure delivery of Turk Telekom services/products within SLA conditions defined in contracts. Projects with custom solutions and some specific services like NGN SIP Trunk, TTSS(Hosted IP Centrex Solution) and TTSS SIP Trunk are the main area of interest.Projects:o Yapı Kredi SIP Trunk Project (Migration of 1000+ locations from PSTN/PRI to SIP Trunk)o Denizbank SIP Trunk Project (Migration of 64 PRI to SIP Trunk)o Gedik Yatırım SIP Trunk Project (Migration of 30+ locations from PSTN/PRI to SIP Trunk)o GigaLTEo Piramit Menkul TTSS Projecto Abank 3G Backup Project Show less

    • Kron

      Aug 2017 - Feb 2020
      Solution Architect

      Responsible for pre-sales activities and designing Kron products according to customer needs.Projects with:- Vodafone- Turkcell- Millenicom- İşnet- D-Smart

    • Krontech

      Aug 2017 - Feb 2020
      Solution Architect
    • Türk Telekom

      Mar 2020 - Oct 2021
      Senior Technical Product Manager

      Responsible for designing end to end processes, preparing technical feasibility reports and working with Marketing, Sales, Business Development, Strategy and Product Development teams for new Turk Telekom mobile voice services.Products & Services:• VoLTE• VoWifi• Mobile Centrex• Dect2GSM

    • Turkcell

      Oct 2021 - now
      Technical Account Manager

      Main responsibility is Technical Account Management of corporate customers of Turkcell.• Managing and troubleshooting escalated problems for corporate services such as MPLS, internet and cloud products• Planning and organizing technical operations of the customer services• Leading both customer and operation teams and playing active role in necessary situations to improve support processes• Responsible for acting as a single point of contact for the post sales activities• Responsible for managing and developing customer relationship with trying to achieve the best customer experience for corporate services Show less

  • Licenses & Certifications

    • SOCP – Siemens Open Communications Professional

      Siemens Enterprise Communications
      Apr 2013
    • Professional Scrum Product Owner I

      Scrum.org
      Jan 2021
      View certificate certificate
    • Professional Scrum Master I

      Scrum.org
      Feb 2023
      View certificate certificate
    • ITIL® Foundation Certificate in IT Service Management

      PeopleCert
      Jul 2020
      View certificate certificate
    • Professional Agile Leadership I

      Scrum.org
      May 2023
      View certificate certificate