Ugur KULEKCI

Experience

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  Elkotek

  Aug 2008 - Dec 2010

  Product Engineer

  Testing and consulting firmware development phase of home gateway devices like ADSL/VDSL/SHDSL modems, IAD’s, Analog Telephone Adapters, usb wifi adapters, SIP Phones...etc in order to make them ready for Turkey market.

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  Elkotek EC

  Dec 2011 - Jan 2014

  • SPOC of Alcatel-Lucent HDM Server Test Automation ProjectWriting automation scripts for Database, Web and Web Service tests on XQual platform; o Database Tests (MySql) o Web Automation Tests (Selenium) o Web Service Tests (soapUI)• Alcatel-Lucent ISAM(FTTx) Products Automation ProjectMember of the project in order to support software development team about the DSLAM and xDSL technology when needed.• Superonline PC Client and Kiosk ProjectTechnical design and test of "PC Client" and "Kiosk" softwares. Show less

  • Product Engineer

    Dec 2012 - Jan 2014

  • Test Engineer

    Dec 2011 - Dec 2012
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  Etiya

  Feb 2014 - Mar 2015

  Network Operations Specialist

  Operation, Management and Maintenance of Axiros ACS system in D-Smart Net Responsible for full operation of Axiros TR-069 (CPE WAN Management Protocol) based ACS server which is used to manage ADSL and VDSL modems(CPE's) of customers remotely. Axiros ACS system is being used for supporting and managing all xDSL customers of D-Smart Net recently.Followings are the general responsibilities: - Application Management - Database Management - Python Scripting - Creating Test Plans for CPE's - Management of CPE interoperability tests with ACS system Show less

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  Turk Telekom

  Apr 2015 - Aug 2017

  Project Manager - Customer Delivery Management

  Main responsibilities are management of deployment phase for corporate customers’ projects and to ensure delivery of Turk Telekom services/products within SLA conditions defined in contracts. Projects with custom solutions and some specific services like NGN SIP Trunk, TTSS(Hosted IP Centrex Solution) and TTSS SIP Trunk are the main area of interest.Projects:o Yapı Kredi SIP Trunk Project (Migration of 1000+ locations from PSTN/PRI to SIP Trunk)o Denizbank SIP Trunk Project (Migration of 64 PRI to SIP Trunk)o Gedik Yatırım SIP Trunk Project (Migration of 30+ locations from PSTN/PRI to SIP Trunk)o GigaLTEo Piramit Menkul TTSS Projecto Abank 3G Backup Project Show less

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  Kron

  Aug 2017 - Feb 2020

  Solution Architect

  Responsible for pre-sales activities and designing Kron products according to customer needs.Projects with:- Vodafone- Turkcell- Millenicom- İşnet- D-Smart

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  Krontech

  Aug 2017 - Feb 2020

  Solution Architect
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  Türk Telekom

  Mar 2020 - Oct 2021

  Senior Technical Product Manager

  Responsible for designing end to end processes, preparing technical feasibility reports and working with Marketing, Sales, Business Development, Strategy and Product Development teams for new Turk Telekom mobile voice services.Products & Services:• VoLTE• VoWifi• Mobile Centrex• Dect2GSM

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  Turkcell

  Oct 2021 - now

  Technical Account Manager

  Main responsibility is Technical Account Management of corporate customers of Turkcell.• Managing and troubleshooting escalated problems for corporate services such as MPLS, internet and cloud products• Planning and organizing technical operations of the customer services• Leading both customer and operation teams and playing active role in necessary situations to improve support processes• Responsible for acting as a single point of contact for the post sales activities• Responsible for managing and developing customer relationship with trying to achieve the best customer experience for corporate services Show less