Terrell Tardy

Experience

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  US Army

  Jan 2009 - Oct 2019

  In this position, I was responsible for establishing, planning, directing, supervising, developing, and managing goals of an organization with more than 700 personnel.• Prepared training reports and issue cost accounting data for training. • Assisted with studies, processes, procedures, functional operations and management functions within all areas of operations of Human Resources. • Monitored, recommended, briefed and maintained updated information on ceremonies, tasking’s, and special projects. • Prepared Power Point slide presentations and interacted with personnel at all levels of the chain of command consisting of teams, brigade, and Installation Operations, other staff activities and tenant organizations. • Utilized expert knowledge of Microsoft Office software to produce a variety of documents and reports for Directorate level meetings and Staff Assistance Visits. Show less In this position, I was responsible for all aspects of essential personnel services for over 300 personnel deployed to over 27 remote locations overseas in support of U.S. Security Assistance programs and regional security strategic objectives.• Interpreted data and reviewed documentation to determine facts of actions leading to the removal of military members from active or inactive status; ensured that documentation was correct and sufficient and that all levels of legal, medical, and administrative reviews were complete. • Coordinated assignments and utilization policies with country teams, unified commands, and major commands, maintaining Memorandums of Agreement/Understanding with all clients and supporters, and all command policies.• Managed personnel automation systems to ensure personnel accountability, strength reporting, personnel information management, awards and decorations programs functioned without fail. Show less In this position, I trained, supervised and mentored a team of Human Resources professionals while providing quality review of administrative operations and personnel actions for more than 600 personnel.• Planned and advised the work load for employees by providing instruction on organizational priorities and all administrative matters. • Accounted for equipment valued in excess of $5 million, maintaining accountability of all computers and assured appropriate anti-virus software was loaded and running on each computer in the Directorate. • Coordinated, scheduled, staffed and maintained follow-ups on necessary actions such as tasking’s, regulatory/publications/Standard Operating Procedures. • Led and participated in the development and execution of Memorandums of Instruction (MOI), Operations Orders (OPORDs), and Memorandums of Agreement (MOA). Show less In this position, I performed day to day activities of a personnel center and supervised four technicians that provided administrative support to more than 1,500 personnel quarterly, in a Basic Combat Training command.• Independently gathered data, prepared reports, staffed, coordinated resources, and made recommendations consistent with normal practices, using experience in solving problems and dealing with unusual occurrences. • Provided oversight and advice for programs ensuring the organization emphasis was properly focused on all issues and events they impacted. • Established a weekly training program to ensure proficiency in employees skills and core competencies to ensure all administrative tasks were accomplished above standards.• Utilized office automation/computer equipment to key in data from a variety of sources to prepare charts and slides for upper management. Show less

  • Senior Human Resources Manager

    Aug 2018 - Oct 2019

  • Human Resources Manager

    Jun 2015 - Jul 2018

  • Human Resources Manager

    Oct 2012 - May 2015

  • Human Resources Manager

    Jul 2010 - Oct 2012

  • Human Resource Specialist

    Jan 2009 - Jun 2010
• 

  Carolina Career College

  Apr 2019 - Aug 2019

  Network Facilities Technician Intern

  Carolina Career College prepares students for technical careers and offers information technology programs that focus on professionally recognized Certifications from CompTIA, Microsoft, and Cisco: Security and Network Infrastructure Specialist, Systems Administrator, Network and Systems Specialist, and Desktop Support Technician are the different. Instructors are IT certified and many work in the field. The Career Services team provides mock interviews and prepares students for career fairs. The Career Services team will also help prepare technical resumes for students so they are well prepared for continuing opportunities in the Information Technology field. In this position, I have been trained by an industry professional and have had hands on learning experience as well as classroom instruction allowing me to complete the following tasks below:▪ Re-image computers in each classroom after each class to prepare for the upcoming class▪ Troubleshoot connectivity and monitor issues for students and internal end users▪ Replace hardware such as NICS, hard drives, power supplies, and video cards▪ Assist with the installation and maintenance of Windows Server 2012 Show less

• 

  Bandwidth Inc.

  Sept 2019 - now

  In this position, I performed the following duties:• Assist customers during the number porting process to ensure a seamless transition. • Order management for local, off-net and toll free numbers through various interfaces. • Manage and monitor all stages of order implementation up to and through order completion. • Provide constant communication of information to customers, vendors, and internal team members via email, phone and customer user interface. • Collaborate with team members to improve process efficiencies. • Provide customer issue resolution with accuracy and in a timely manner. • Act as point person during customer and vendor calls • Follow-through communication on open carrier escalations, provisioning and system updates. • Project management of multiple porting orders simultaneously with a high level of accuracy and quality• Submit large project port requests on behalf of the customer to various carrier/vendor GUIs and maintain status updates with customer until completion • Assist internal teams with training opportunities, questions, or issues • Be first level of escalation and coordinate with team leads/managers as needed • Cultivate strong carrier relationships in order to produce faster port problem resolution • Understand our customer’s internal processes • Helps create solid vendor relationships Show less

  • Desktop Support Specialist II

    Mar 2025 - now

  • Desktop Support Specialist

    Jun 2023 - Mar 2025

  • Senior Porting Specialist, Signature LNP at Bandwidth Inc.

    May 2021 - Jun 2023

  • Order Analyst

    Sept 2019 - May 2021