Norvan Nair

Experience

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  Fusion Integration

  Jan 2003 - Jan 2005

  Technical Specialist
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  South African Revenue Service (SARS)

  Oct 2003 - Apr 2006

  Siebel Technical Lead

  - Led a team of 6 developers- Compiling Project Plans- Drawn up Gap Analysis to determine extent of configuration that will need to take place for specific user requirements- Converting functional specifications to technical specifications- Configuring Siebel Call Center using Siebel Tools- Used tools such as Siebel Tools, VB Script, Java Script, Oracle, MS Sql Server, IBM DB2

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  Standard Bank Group

  May 2006 - Apr 2011

  Senior Technical Specialist – Business Banking Systems

  - Designing, configuration and Implementation of Siebel Financial Services modules. - Applied advanced knowledge of Siebel Data structure to extract data from Siebel database for MIS requirements.- Managed Apply Config Review recommendations as per Oracle Expert Services. - Developed archiving strategy – use Informatica to implement the archiving strategy- Used tools such as Siebel Tools, eScript, Oracle, MS Sql Server, DB2 Visio, Informatica, UNIX scripts.-

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  Atos

  May 2011 - Aug 2018

  Solution architect / Technical Service Delivery Manager - Agile Delivery Framework- Managed Application Support Teams across ATOS SA Telco Clients - Acted as 3rd level escalation point for SEV 1 incidents across ATOS SA Telco Clients. Arranged staffing to the projects.- Negotiated Support contract renewals- Interviewed technical resources during onboarding process- Defined SLA’s for managed service projects- Managed relationship with external service providers and OEM’s where Atos is the System Integrator.- Investigation and communication of RCA to client. Show less - Deployed on assignment to Vodacom South Africa - Acted as onshore technical lead in offshore development model. Managed virtual team with 30% of resources onsite and 70% offsite. Total 12 subordinates in team.- Attended meetings with business users to find pain points in the current system. Plan and provide feedback to business regarding the progress of the resolution of pain points.- Facilitated daily Scrum Stand-Up- Installation of vanilla Siebel Environment on AIX platform using Oracle 11g DB- Used tools such as Siebel Tools, eScript, Siebel Workflow, Oracle DB, AIX scripting, SOAP UI, Aqua Data Studio. Show less

  • Technical Project Manager

    Jan 2015 - Aug 2018

  • Solution Architect – Siebel CRM

    May 2011 - Dec 2014
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  ETESI - End To End System Integration

  Jan 2018 - Sept 2023

  Lead - Technical Services Delivery

  - Manage relationships with our Partners incl. HYPE, Software AG, Oracle- Setup/Transition and management of DevOps environments- Lead Development and Application Dev/Support Teams across 4 clients using the Agile methodology and SCRUM Framework.- Identify, Track and Remove impediments blocking Development team progress - both Organisational and Technical specifically on Integration related project where external parties are involved and data mappings are unknown.- Interview technical resources during onboarding process- Conduct Quality Checks on SOP manuals for the various systems that are supported.- Manage relationship with external service providers and OEM's where ETESI is the System Integrator (Oracle, HYPE, SUITE CRM, ESRI, ADVANTCO)- Work closely with Product Owners at client to support breaking down of Epics into User Stories- Work closely with Product Owners to Identify and Evaluate suitable technologies for new requests.- Write up detailed Statements of Work during the initiation phase of a project- Conduct Facilitation Meetings to ensure speedy progress of project- Assist with RFP responses Show less

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  Amrod

  Sept 2023 - Aug 2024

  IT Project Manager
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  Miles Africa

  Sept 2024 - now

  Solutions Architect | Partner Manager

  As a Solution Architect specializing in Robotic Process Automation (RPA), I design and implement innovative automation solutions that streamline business processes and enhance operational efficiency. With a deep understanding of both technical and business landscapes, I bridge the gap between complex business needs and cutting-edge technology. My expertise lies in identifying automation opportunities, architecting scalable solutions, and driving digital automation initiatives that deliver measurable results. Currently focussed on RPA solutions for the Financial Services and Tax Compliance sectors. Show less