Experience

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  Eds australia

  Jan 2007 - Dec 2009

  Operations/helpdesk technician

  Responsibilities• Provided second-level IT support for all production, testing and development environments for Foxtel account systems. • System administration support and back of house helpdesk support. • Performed scheduled database and system outages to allow for maintenance and updates. Achievements• Provided operations support to a migration project involving all C2B Foxtel Customer accounts.

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  Hewlett-packard

  Jan 2010 - Apr 2014

  Systems administrator

  Systems Administrator, Hewlett Packard, January 2011 – April 2014Responsibilities• Provided software and hardware support to production Unix servers that hosted the Websphere middleware applications. • Maintained monitoring systems, including adding, removing and improving the alarming/monitoring events. • Functioned as change manager for the platform. This required developing detailed change plans, allocating appropriate resources and administering all changes. • Performed a large number of hardware maintenance tasks. This included upgrades and repairs to the storage, backup and server infrastructure. • Developed and implemented system performance enhancements, including system tuning to reduce the impact of intense systems tasks.Achievements • Acted as service delivery manager, with responsibility for delivering and maintaining the entire project for Telstra. Show less

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  Dando

  Aug 2014 - Jan 2015

  Consultant

  Responsibilities• Provided Linux system administration support to the company’s newly deployed web servers.• Worked closely with the development team in troubleshooting issues around application configuration, data retention and source code management.• Developed and built test case scenarios of how the business could implement and use Puppet and AWS technologies. • Managed a production web server migration project. This involved providing expertise about virtual machines, Linux, backup procedures and data migration; determining the project scope; and developing detailed change plans. Achievements • Helped solve a critical issue involving version control and data retention, which allowed a project to meet its deadline.• Successfully delivered a web server migration project. Show less

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  Nbn™ australia

  Mar 2015 - Dec 2016

  Linux engineer (problem management)

  Responsibilities • Provided detailed root cause analysis and solutions for the Linux infrastructure and various other technologies across NBN's physical platforms and their hybrid cloud platform, which utilises VMware and AWS technologies. • Used Bash scripting to develop tools for monitoring and data collection on Linux servers to assist root cause investigations. • Developed solutions to correct identified problems on the Linux infrastructure using Bash scripts, Ansible or building packages containing scripts and updates to be rolled out via Red Hat Satellite systems manager.• Provided systems administration support to key stakeholders and support engineers to resolve incidents involving Linux physical, virtual and AWS servers. • Developed and used Splunk dashboards to help predict Linux server issues and perform detailed log file analysis. • Worked closely with the Linux SME and end-to-end architect to build and reconfigure Linux SOE images.• Deployed new Linux system builds to develop and test configuration and patches, and to recreate OS based problem scenarios. Achievements • Developed and implemented patches to address a VMware memory ballooning issue and kernel crash dump (kdump) utility not working due a Paravirtual SCSI Driver issues. Both affected all virtual machines running Red Hat Enterprise Linux version 6.• Identified high severity Linux kernel bug, and developed and implemented fixes to address these issues on affected servers running Red Hat Enterprise Linux version 6. • Worked with the platform SME to develop a monitoring solution using data collected from API calls to a batch/scheduling application running on Linux servers. Show less

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  University of melbourne

  Mar 2017 - now

  Linux engineer (systems specialist)