Experience

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  Syneos health

  Aug 2021 - Feb 2023

  Project specialist

  Provided comprehensive customer service support by addressing an average of 60 daily calls from patients,physicians, and sponsors regarding insurance queries, prescription holds, and medication complaints.• Increased operational efficiency by swiftly registering new patients, resulting in shorter call hold times andimproved prescription dispensing.• Ensured safe usage by meticulously documenting and reporting all adverse events related to Clozapine medicationto the concerned medication sponsors.• Successfully maintained all patient lab draws and conducted continuous calculations on ANC and WBCs to ensuresafe use. Show less

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  Signaturecare emergency center

  Jan 2022 - Aug 2023

  Unit secretary

  Assisted nursing staff in patient check-ins, medication orders, and assigned clerical duties.• Managed the nursing and registrar station while promptly addressing call lights, ensuring chart organization, andaccurately scanning patient documents.• Aided in delivering exceptional healthcare services by effectively supporting routine patient care assignments andmaintaining adherence to established nursing procedures under the guidance of a registered nurse.• Organized medical records, ensured insurance verification, and handled payment collection for self-pay patients. Show less

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  Tilman j. fertitta family college of medicine

  Feb 2023 - now

  Program coordinator

  Schedule over 180 medical students to attend visits with patients in underserved communities, enhancing theirproficiency in a wide range of medical techniques.• Support community events to recruit and register patients for the Household Centered Care program, ensuringsuccessful enrollment.• Enhance patient experience through personalized resources, including physician referrals and insuranceverification/recommendations.• Develop and uphold training protocols to streamline workflow for smooth operations. Show less