Experience

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  Nexus computers private limited

  Nov 1992 - Nov 1997

  - Provide Technical Support (LAN and WAN Networking) to Nexus Customers across India- Manage Customer Support (Installation/implementation & maintenance/replacements) for all Nexus products (Personal Computers, Servers, Softwares & Network) in the Territory - Responsible for EWC Revenues (Extended Warranty Contracts) - Manage Customer Support for all Nexus Customers serviced by Trivandrum Branch- Lead Technical Support for all Nexus products (Personal Computers, Servers, Softwares & Network)- Responsible for EWC Revenues (Extended Warranty Contracts)- Provide Pre-sales Technical Support to Marketing Executives Provide Customer Support for Nexus Customers serviced by Trivandrum Branch Provide Customer Support for Nexus Customers serviced by Mumbai Branch Resident Engineer at New Delhi, providing support for Nexus Customers in and around New Delhi Resident Engineer at Mumbai, providing support for Nexus Customers in and around Mumbai Resident Engineer at Salem, providing support for Nexus Customers in and around Salem Trainee

  • Territory Manager - Customer Support

    Jan 1997 - Nov 1997

  • Senior Customer Support Engineer

    Jan 1995 - Dec 1996

  • Customer Support Engineer

    Aug 1994 - Dec 1994

  • Customer Support Engineer

    Jun 1994 - Jul 1994

  • Customer Support Engineer

    Apr 1994 - May 1994

  • Customer Support Engineer

    Jun 1993 - Mar 1994

  • Customer Support Engineer

    Jan 1993 - May 1993

  • Customer Support Engineer

    Nov 1992 - Dec 1992
• 

  Bahwan automotive centre | toyota | ford | daewoo

  Nov 1997 - Dec 2000

  Manage IT Projects for Bhawan, a leading group company in Oman and UAE Installation/implementation & maintenance of wide area heterogeneous networks, AS/400, Unix, WinNT & Novell Netware Servers, Cisco & IBM Routers/Switches, Network hardware & software accessories, Email & Groupware products, and Application deployment for Bahwan and associate business spread over several offices and outlets in Oman and UAE

  • Senior Executive - Systems

    Jan 1999 - Dec 2000

  • Executive - Systems

    Nov 1997 - Dec 1998
• 

  Ibm

  Mar 2001 - now

  Responsible for • Strategy: IT Vision, Goals, and Business Priorities through Leadership, IT Governance, and Critical Success Factor.• Financial & Investment Management: IBM wide IT plans to optimize investment & benefits, Business Value aligned with corporate strategies.• Business Process: Drive and execute end-to-end Enterprise Business process & ensure compliance.• Technology, Architecture & Standard: Lead IT strategies and standards for Business Transformation, B2B and Knowledge Management.• Development & Operations Management: Develop prototyping technologies & solutions, Drive cross Business Unit specific deployment of IT plan, Own and manage employee satisfaction.• Business Controls & IT Security: Define and execute policies & standards, Direct IBM India wide IT security program & ensure compliance.Portfolio Scope: Manage IT portfolio for various IBM’s Accounts, Vendor/Customer Contracts, Data/Voice Networks, Contact Centers, Data Centers, Servers & Security Operations, Service Delivery Centers for IBM’s Domestic & Global Customers. Show less

  • Senior Business Manager (Select Strategic Accounts), IBM Technology Sales, India/SA

    Sept 2022 - now

  • Cloud & Cognitive Systems Technology Sales Leader, WW Techline

    Mar 2016 - Sept 2022

  • Delivery Project Executive - Complex Programs, JFS Account

    Jan 2015 - Feb 2016

  • Lead Core Banking SME & Engagement Manager, Global Business Services

    Jun 2013 - Dec 2014

  • DPE - DC Move & Core Banking Application Migration, Ukrsotsbank Account

    Jan 2012 - May 2013

  • Chief Information Technology Architect & Complex Systems Integration Leader - Canara Bank Account

    Nov 2007 - Dec 2011

  • Senior Manager - Network Services, Bharti Account

    May 2006 - Oct 2007

  • Technical Solution Manager, Strategic Outsourcing BU

    Jan 2006 - Apr 2006

  • Delivery Program Manager for IBM India Wide Area Networks

    Jun 2001 - Dec 2005

  • Manager - Operations (Information Systems), IBM Global Account, India

    Mar 2001 - Dec 2005