Experience

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  Qwest communications corp

  Jul 2006 - Feb 2012

  Developed, updated, and maintained ordering methods for 40 Networx products and sub topics for the Federal Service Center staff for products ranging from Switch Voice, Internet Protocol Service, Data Networks, and VoIP.• Supported and created Business Requirements for five releases in 2010 and four releases in 2011, determining the most cost-effective solution to enhance user experience; tested BRs in UAT and in production. • Aided the Customer Service Office in issuing 22,421 Networx orders (2012) by supporting the CSO with order strategies, best ordering practices, training, and resolving ordering issues. Show less

  • Lead Process Analyst

    Oct 2009 - Feb 2012

  • Lead Project Manager

    May 2008 - Oct 2009

  • Senior Process Analyst

    Jul 2006 - May 2008
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  Centurylink federal

  Feb 2012 - Dec 2016

  Manager sales support - government services

  Directed a team of 10 Federal Account Consultants providing customer support in telecom services for the Department of Defense, including ordering services under contracts, implementing services, billing, and customer service initiatives. • Exceeded Federal DOD revenue objectives by 12% in 2013, 119% in 2014, 110% in 2015, and 121% in 2016. • Maintained full accountability for multiple large projects for Defense Information Systems Agency, including between military bases for DISA Networx Private Line Service project generating $27M in revenue. • Innovated ordering and management systems of Defense Research Education Network, adding $24M in revenue. • Developed and designed specialized ordering solutions to align with Federal Agency requirements like the Social Security Agency’s National Network (Multi-protocol label switching (MPLS) service configuration). Show less

• 

  Aesthetic eye associates

  May 2018 - now

  Clinic manager

  Oversaw a team of eight clinical staff members, facilitating daily operations. Coordinated monthly schedule and ensured effective task delegation and staffing. Maintained detailed records for all 24 medical practice staff, including attendance, sick leave, and time off. Administered and reconciled all billing and financial reporting. Cultivated relationships with vendors and representatives, negotiating pricing structures and contracts. HIPAA trained & ensured Clinic compliance • Processed payroll for 25 employees and seven contract employees using Power Clock and QuickBooks• Assisting with HR. issues which included performing discipline, hiring, terminations, meetings, & communication. • Maintained electronic patient platforms including MyCare, Clinical Staff, CMS, SolutionReach, and website.• Established and modified internal policies and practices, including responding to pandemic requirements. • Directed special projects, implementing SolutionReach, & overseeing ESI eCloud VoIP phone service installation• Managed payables and expenses using QuickBooks, plus supply and product ordering for clinic• Uncovered and recovered $12,000 in phone charges that was over charged Show less