Experience

• 

  San francisco parks and recreation

  Jun 2001 - May 2002

  Front desk ambassador

  -Greeted guests with a friendly and welcoming manner-Maintained a clean work area everyday, -Gained a vast knowledge of the history of San Francisco-Suggested to locals and travelers of activities in the area

• 

  Build-a-bear workshop

  Jul 2002 - May 2004

  Retail sales associate

  -Strengthened team building skills-Lead and Assisted in group events/birthdays/parties-Learned what it meant to add-on or to up-sell on the sales floor as well as behind the register.-Supported the Assistant Manager and Store Manager in daily store opening and closing procedures

• 

  Crazy shirts

  Jan 2004 - Jan 2012

  Retail supervisor

  -Represented the brand to the best of my ability-Assisted in coaching staff when implementing new ideas-Tracked goals (hourly, daily, weekly, monthly, yearly)-Prepared nightly deposits and secured store funds at all times-Trained new-hire employees in opening/closing procedures, up-selling, register/cash handling, preparing daily files for review-Took the lead for several visual merchandise moves

• 

  Sir francis drake, a kimpton hotel

  Dec 2015 - Sept 2019

  Banquet stewarding supervisor

  Responsible for supervising 4-5 dishwashers on a daily basis, cleanliness and organization of all banquet areas and equipment, assisted in providing equipment (incl. chafers, china, silverware) to banquet servers for any event. Also, assisted the Executive Steward in receiving equipment and invoices, as well as keeping inventory of all equipment

• 

  Hilton san francisco financial district

  Feb 2018 - Mar 2020

  Performed managerial duties including ordering and organizing of wine and spirits, resolving guest conflict, maintaining a supportive and professional work environment for both front of house and heart of house staff. Reported directly to the F&B Director as well as General Manager and Director of Finance nightly, daily, and monthly revenue reports and overall performance of the restaurant. Responsible for keeping a bank and distributing tips at the end of every shift. Produced designs of menu changes and promotions for the restaurant as well as the bar. Complied with food and safety regulations. Assisted in staff completing training required by HR. Show less Greet and welcome all guests in the Executive Lounge for breakfast as well as assisting in hosting the nightly happy hour serving light snacks, beer, and wine. Providing assistance to guests if needed including hotel room needs, valet assistance, restaurant recommendations. Additional responsibilities include bussing tables, light dishwashing, restocking of food, beverage, and general supplies needed for the lounge. Report directly to F&B Manager on duty all guest experience, lounge, and/or equipment issues. Show less

  • Food and Beverage Manager

    Aug 2019 - Mar 2020

  • Executive Lounge Attendant

    Feb 2018 - Aug 2019