
Timeline
About me
Experienced Supervisor With More Than 2 Years in Retail Customer Service Seeking Placement in Customer Service/Technical Support
Education

Johor technical matriculation college
2011 - 2012Foundation degree engineering
Multimedia university
2014 - 2019Bachelor of engineering - be electrical, electronics and communications engineeringActivities and Societies: University Peer Group, UPG-Program Kecemerlangan Anak-Anak Melaka ke-7 Melaka • Committee member July, 2016 MMUIET-Engineering Internship Fair Melaka • Committee member August, 2016 UPG-Desa Tercinta ’15 Perak Perak • Logistic committee member July, 2015 Go Green Charity Work Zoo Negara • Volunteer 2013 Program Jelajah Didik 1 Malaysia Orang Asli Sungai Siput, Perak • Volunteer 2013 Motivation Camp-Gunung Berlumut KMTJ, Johor • Secretary 2011
Experience

Ppk technology sdn bhd
Mar 2017 - Jun 2017Technical intern• Involved with project team in installing traffic light system including MATC 4000 series traffic controller unit, countdown and LED signal aspect, cable pit in Malacca region. • Involved with production team in assembly of countdown and LED signal aspect unit and testing of MATC 4000 series traffic controller unit system on its looping sensors cable, APU, PSU, ILC integrated cards using MATC user interface software connected using USB.• Involved with maintenance team in inspection of faulty traffic light junction from alert of live feedback information of using SCADA Lighting Control System or SLAMS. Inspection of scheduled junction on the MATC 4000 Series Traffic Controller, MATC Pedestrian Controller, countdown system and LED signal aspect. Show less

Myh petromart
Nov 2019 - Feb 2022Retail sales supervisor• Assisted average 60 customers and above per-shift by giving the excellence customer services.• Experienced in handling ISIS POS retailing cashier system.• Experienced in handling SENTINEL POS retailing cashier system.• Planning and organize stock in Mesra store according to updated Petronas planogram.• Maintain quality of the products e.g. check goods expiry date throughout Mesra store, returning expired or defect products to supplier.• Keeping stock pressure of all SKU up to 80%• Manage day-to-day daily operations and performance of station e.g. check daily water level inside STP-Submersible Turbine Pump (Fuel Reservoir), check OPT-Outside Payment Terminal displayed and functioned properly, check cleanliness of Mesra Store and outside Compound.• Oversee staffs included Senior Merchandiser, Person-in-Charge, Senior Cashier, Cashier, Merchandiser, Cleaner, Pump Attendant in giving excellence customer service.• Act on solution at station related incident e.g. power trip, POS breakdown, IPT-Inside Payment Terminal breakdown, customer’s vehicle breakdown, emergency act upon major accident on station’s compound.• Handling suppliers e.g. payment request, goods returned-credit note, ordering through Petronas Shift ordering system.• Handling On-Account customers on payment, daily usage budget estimation and monthly statement.• Check daily station’s transaction e.g. counting cashier’s end-of-shift till daily, E-pay, check if any abnormal transaction occurs, report to Dealer if any abnormal occur (short, extra, missing receipts).• Document management system – monthly filing of daily sales, fuel debit note, supplier invoices, utilities, fuel statement by Petronas Dagangan Berhad. Show less
Licenses & Certifications
- View certificate

Graduate engineer
Board of engineers malaysiaSept 2018
Languages
- enEnglish
- maMalay
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