Experience

• 

  Bank of the philippine island -

  Sept 2008 - Apr 2010

  Level b - operations associate

  • Printing of statements, notices, letters and etc. of BPI clients. Monitors data hand-off. Tests scripts for UAT. Coordinates with product owners. Pitney Bowes machine operator reliever. Handles complaints and inquiries. Monitors & reports daily activities• Nostro Reconciliation Task force Member – May 2009 – June 2009• Helped in reconciling Foreign Remittance Transaction floats for 2008. • Supervision of Mid Shift Dispatch staffs. Monitors various BPI and Ayala Products for dispatch to different couriers. Handles requisition and monitoring of supplies of the Dispatch section. Prepares monthly BPI Express Credit Card Volume summary report. Handle Customer complaints and inquiries. Show less

• 

  Shell

  Apr 2010 - now

  • Responsible for supporting the Retailer Billing Manager and FO- Retailer Billing-Manager in managing the Retailer Billing process• Ensuring that all members demonstrate the required skills, application competence, and business process knowledge to be able to deliver desired/required results• Responsible for supporting the Retailer Billing Manager in managing the Retailer Billing processEnsuring that all members demonstrate the required skills, application competence, and business process knowledge to be able to deliver desired/required results• Ensuring that staff adheres to published policies and procedures in their process. This includes rigorous maintenance and review of documentation to ensure 100% compliance to identified business and SOX controls• Helping FO Retailer Billing Team Manager in providing staff coaching and mentoring to meet customer needs and expectations• Responsible for developing Continuous Improvement projects every year for process improvements and cost efficiency. • Ensuring that all process metrics are compliant with the agreed Goal percentage every month. Show less • Undertake testing and site preparation activity: Participate in system testing and Local Environment Simulation as directed by the CPM or Country Coordinator. Similarly, undertake local go-live preparations (data and/or physical site prep.) appropriate to given process area and as directed. Participation in scheduled Retrofits if the process being supported is affected.• Prepare and deliver training, coaching and on-boarding: Support the localization of training materials/data and then its delivery to End Users. Provide additional coaching as required and on-boarding/orientation for new Users • Provide End User support on the ground, in the workplace: For a defined group of End Users within a process or function, act as the first point of contact for ‘incidents’ encountered using DS1/GSAP. Interface with PFPs and Support Desk to define and detail incidents, correctly channel them for resolution, monitor progress. communicate results and close tickets• Robust monitoring of ASD ticket raised within Sub Proces teams you are supporting: (1) Timely raising of ASD tickets (2) Immediate assessment of the impact (3) support in moninoting all logged issues in SRT (4) Communicate or coordinate with TMs and SU GSAP Focal (5) Closing of ticket immediately after resolution takes place (6) Immediate escalation if expected actions from BAM, IT, Helpdesk is not delivered at least before actual impact occurs.• Handled the successful Migration of process from Oman counterparts.• Handling 9 East Countries as Super User: Philippines, Indonesia, Singapore, Hong Kong, Thailand, Pakistan, Oman, India and Malaysia• Process manual Sales order And FI transactions. • Regular Engagement with on shore counterparts for process requirements. Show less

  • Global Billing Operations Digitalization Team Member

    Jan 2019 - now

  • Team Manager

    Apr 2010 - now

  • Retailer Billing - Technical Lead/ Specialist (Manual Billing)

    Feb 2014 - Feb 2021

  • SuperUser - Manual Billing (East countries)

    Apr 2010 - Feb 2014