Experience

• 

  Salam

  Jul 2021 - now

  Network Engineer Integrated Telecom Company (SALAM) | Jul 2021 - now Monitor and manage network alarm events, service outage and network performance deterioration this also includes providing escalation and notification of Minor, Critical and Major incidents/outages on the 24x7 basis. Perform periodical network health checks to determine network status. Create and update/manage trouble tickets for any detected problem Managing technical escalation toensure faults is rectified within agreed SLAs. Perform Escalation and Notification to keep management and other business units informed during system outages. Assist the operation team inprocess improvement and ongoing development of tools and system. Perform 24x7 supervision(availability and performance) and configuration changes activities and duties for entire network using the network management tools to insure highest reliability and availability. Perform the NOC administration tasks and duties in accordance with the predefined KPIs, methods and procedures. Communicate with several upstream providers and vendors in order to restore, stabilize, and enhance the services provided. Provide several reports (utilization, incident outage,trouble ticket update) which help the customer and company to improve the quality of service. Show less

  • Senior Network Engineer

    Jun 2024 - now

  • Network Engineer

    Jul 2021 - Jun 2024