Driana L.

Experience

• 

  Various Companies in Jakarta, Bandung, Bogor and Tangerang

  Jan 2001 - Dec 2016

  Instructor and Consultant

  Instructor, Faculty & Consultant in various institution : SIDOLA Bandung, STTI NIIT Jakarta, Global Reach Bogor, ITENAS BAndung, POLBAN (Politeknik Bandung), Sisindokom Jakarta and Universitas Multimedia Nusantara (UMN) Tangerang

• 

  Multimedia Solusi Prima, PT (MSP) Bandung

  Sept 2006 - Sept 2007

  Senior IT Governance Consultant

  Responsible/involvement in government Institution, such as: PLN, PERTAMINA, DPRD Balikpapan, Industrial Deprtement, Kependudukan dan Pencatatan Sipil Departement related to Audit Process, Standard base-on Information Technology Infrastructure Library (ITIL), Control Objective for Information and related Technology (COBIT) & Certified Information Systems Auditor(CISA), and Capability Maturity Model (CMM).

• 

  Datacraft

  May 2008 - Apr 2010

  Senior Trainer and Consultant

  - Conduct assessments to make Training & Certification Program materials (Internal & Customer)- Making training material (Internal & Customer)- Make an Exam Simulator for Product Certification Exam preparation - ITIL, Cisco & Juniper (Internal & Customer)- Cisco, ITIL & Company Solution Deliver Training (Internal & Customer)- Arrange training preparation; such as the need for devices for Labs (rent or remote from HQ), Accommodation & Transportation, consumption

• 

  PT, NERA Indonesia

  Apr 2010 - Dec 2013

  Technical Manager

  Job Descriptions:- Lead the Pre-sales and Post Sale Teams- Build a Pre-sales and Post Sale Team from nothing to support Router & Switch Solutions (Layer 1 to Layer 3)- Selecting and recruiting Layer 1 to Layer 3 Engineers- Assess the training requirements for the Engineer mapped to the ongoing solution or the solution that will be provided to the customer- Providing Training Solutions to Internal and Customers- Creating Training Materials- Making Internal Technical SOP- Supervision of making MoP for Maintenance or Project activities- Creating an Internal Certification program- Selecting Product Solutions, Vendors and Subcont- Sizing of jobs, estimation of project lead time and effort- Plan, organize, and manage resource allocation (Internal Engineer and Subcon) for Maintenance and Project Support- Perform maintenance or project cost calculations for sales purposes- Tracking the use of project and maintenance costs- Work closely with the Headquarter team for projects and Maintenance sizing- Lead Team to Solved the Incident or Problems Show less

• 

  PT. NERA INDONESIA

  Jan 2014 - now

  Job Descriptions:- Lead a Team to deliver Projects and Maintenance- Deliver projects or maintenance on schedule and within on budget- Deliver maintenance base on SLA agreed- Manage technical resources to support maintenance / projects (Internal and Subcont)- Ensures resources, capabilities and capacity to meet maintenance or Project needs (Internal and Subcont)- Identify project team and Maintenance members serve in a role- Tracking the use of projects and maintenance costs- Coordinate and support Sales for tenders- Sales support for pre Project and Maintenance costing Show less Job Descriptions:- Lead the Pre-sales and Post Sale Teams- Build a Pre-sales and Post Sale Team from nothing to support Router & Switch Solutions (Layer 1 to Layer 3)- Selecting and recruiting Layer 1 to Layer 3 Engineers and Project Managers- Assess the training requirements for the Engineer mapped to the ongoing solution or the solution that will be provided to the customer- Providing Training Solutions to Internal and Customers- Creating Training Materials- Making Internal Technical SOP- Supervision of making MoP for Maintenance or Project activities- Creating an Internal Certification program- Selecting Product Solutions, Vendors and Subcont- Sizing of jobs, estimation of project lead time and effort- Plan, organize, and manage resource allocation (Internal Engineer and Subcon) for Maintenance and Project Support- Perform maintenance or project cost calculations for sales purposes- Tracking the use of project and maintenance costs- Work closely with the Headquarter team for projects and Maintenance sizing- Lead Team to Solved the Incident or Problems- Provided Spare Parts for Maintenance- Creating an Inventory System for spare parts and tools- Creating an E-Ticketing System for tracking & Record ticketing numbers in connection with Response time, Solved Time and Escalation-Internal knowledge transfer procedures to improve engineer skills and experience Show less

  • Senior Service Delivery Manager and Project Manager

    Jan 2010 - now

  • Operational Manager

    Jan 2014 - Dec 2017