Experience

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  Eli lilly and company

  Feb 2000 - Mar 2002

  Territory manager

  Was attached to the Diabetes Care team based in Cochin. Involved in the Sales Promotion for Cochin, Angamaly, Muvattupuzha & Thodupuzha. Conducting awareness classes for patients, nursing staff etc. Co-ordinationg CME's

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  Skyline builders

  Jun 2006 - Mar 2008

  Executive customer care

  Handling complex documentation for clients. Handling situations and customer complaints and resolving the same. Liasoning with clients and various departments in the company as per the client requirement. Correspondence with clients for payment follow up, updating the clients about the progress of the project. Laisoning with client and company for executing modification requests made by the client. Laisoning with the financier for loan disbursement of the client. Generating references from existing clients, for future sales. Site visits for monitoring the monthly progress of the project. Inspecting the quality of the finished product & final handing over of the villa/apartment.Task Performed during the period: Independently handled four premium projects, viz Amity Park, a 15 Crore project at Edappally , Opal Arch Apartments, a 13 crore project at Kaloor, Palmshade Apartment, an 18 crore project at Edappally, NH 47 & Orion Villas, a 15 crore project at Edappally Show less

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  Puravankara limited

  Mar 2008 - Feb 2011

  Executive - crm

  Front end customer support, Agreement execution , Identifying customer needs & correspondence, Assistance in making proposals, modifications, Customer feedback, Follow up with HFC’s & clients for payments, Facilitate and upkeep of records, Close collaboration with other functional departments to ensure customer satisfaction, Site visits for monitoring the monthly progress of the project.

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  Dlf homes

  Feb 2011 - Mar 2017

  Senior officer - sales

  • Generating references from existing clients, for future sales. • Employ effective selling techniques to take leads to closure.• Client relationship till closure and provide post closure support.• Cordial relation with customers to sustain the profitability of the business, maintaining the brand entity at all times, representing the company and coordinating the various property Exhibitions

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  Tata realty and infrastructure ltd

  Jun 2022 - now

  i.

  • Customer Service Manager

    Mar 2017 - now

  • Senior Manager Customer Relationship Management

    Jun 2022 - Mar 2023