Jester Maverick Pingol

Experience

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  Accenture

  Aug 2012 - Aug 2017

  IT Operations Analyst - Production Management

  Nature of Work: I work in the Production Management team. My nature of work is managing the booking website of a known leisure park in the world. I also work on a second product which primary function is backend booking service of Airlines. Our level 1 support escalates to our team and we handle complex issues that level 1 cannot resolve. Oversee all activities on a fleet of servers and create planning where minimal to no downtime is required. Manage and perform complex troubleshooting under extreme time pressure to lessen downtime. Create plans and manage different teams to execute activities to achieve one goal. These teams come from different time zones all over the world. People I’ve worked with are from Paris, Minneapolis, Sydney, Warsaw, London and Orlando. Handles product demos to other teams and clients. A lot of my experience includes day to day client interaction and have regular meetings. Management of product releases starting from planning, scheduling, execution and support after the activity. Show less

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  OpenText

  Aug 2017 - Apr 2021

  Senior Technical Support Specialist

  Handles and supports OpenText Documentum Products such as xPlore, Content Server, WebTop, and Documentum Administrator. I work with EMEA time zone supporting European countries. I also have interactions with Asia Pacific and North America colleagues and clients as well.

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  NNIT

  May 2021 - now

  • Line Manager

    Jul 2024 - now

  • Application Manager

    Nov 2022 - Jul 2024

  • Application Support Consultant

    May 2021 - Nov 2022