Md. Shamsul Huda Nahid

Experience

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  Grameenphone Ltd

  Aug 2013 - Nov 2015

  Customer Service Executive

  1. Answer incoming calls from customers with inquiries on product orders2. Assist various departments in facilitating sales of all products in the company portfolio3. Analyze customer issues and assist in resolving within the required timeframe4. Coordinate with customers and ensure appropriate questioning to identify issues5. Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe6. Maintain accuracy of all data and verify the same for all customer services Show less

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  Novelty Engineering Corporation

  Mar 2018 - Aug 2018

  Executive, Business Communication

  •Identifying opportunities for new business development through following up on leads andconducting research on target clients•New business generation by meeting potential clients to understand needs and providingrelevant solutions•Managing the sales process to close new business opportunities•Building strong relationships with the existing portfolio of clients•Meeting and exceeding weekly and monthly activity and revenue targets

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  DHL

  Nov 2018 - Aug 2023

  Clearance Support Agent (Operations)

  • Facilitate the clearance of DHL shipments by communicating with customers, DHL entities and the authorities on clearance requirements and any discrepancies preventing the successful clearance of these shipments• Managing and maintaining communication with brokers for clearance follow-up, providing detailed reporting and analyzing performance.• Coordinate with the customer/DHL entities to obtain the necessary shipment information and documents for the clearance department to successfully clear the shipments through the regulatory agencies when the existing information or documents are insufficient to permit successful clearance of the shipments.• Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments• Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL’s payment limits• Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on a daily basis.• Manage maintenance of the customer instructions and customer general information databases to ensure that the databases are up to date and accurate.• Maintain and update the follow-up matrix to ensure all pending cases are closed in a timely manner.• Identify problems and provide corrective measures to escalations and customer complaints with a Root Cause Analysis method. Show less

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  Bring

  Nov 2023 - Feb 2024

  Warehouse Employee
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  Airmee

  Mar 2024 - Apr 2024

  Team Lead

  Ensuring team is sorting and loading/unloading pallets correctly. Monitoring arrival and departure of trucks. Checking and ensuring the production volume reaches maximum capacity. Ensuring the logistical operations in a smooth flow. Monitoring KPIs and improving the plans accordingly.Reporting and communicating with the management

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  Northvolt

  Apr 2024 - Dec 2024

  Material Handler

  This Material Handler role involves collecting production samples from various locations using specified methods and delivering them to the quality lab promptly. Responsibilities include handling, storing, and updating the system on sample status, ensuring cross-functional communication regarding samples, and providing logistical support for moving materials to storage. The role also requires adherence to Quality Assurance principles, participation in 5S activities, and registering samples upon arrival at the QC lab. Show less