Natalie Houlton

Experience

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  T-Mobile

  Sept 1998 - Apr 2003

  Learning and Development Advisor

  Designed and delivered a wide variety of training programmes for contact centre staff - including 6-week induction training, customer service, communication skills and performance management training.

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  Capita Insurance Services

  Apr 2003 - Nov 2008

  Training and Development Consultant

  Managed training projects including the design and delivery of 14 week claims handling training programme, 12-month leadership programmes, an Integrated Performance Management System and bespoke 360-degree feedback tool, as well as tailored training solutions such as feedback skills, problem solving, influencing skills, presentation skills and stress management.Accreditations: The leadership programmes were accredited by the Institute of Leadership and Management (ILM). The claims handling training programme was accredited by the Chartered Insitute of Insurance (CII). Show less

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  Tata Steel Europe

  Nov 2008 - Jan 2013

  Lead Talent & Performance Advisor, East Coast

  Provided L&D expertise to the business to support key business project implementation across Tata Steel Europe, including the design and implementation of talent identification processes and the senior management performance review process. From a talent perspective, I designed and implemented a career development process for identified talent and faciltated talent & succession workshops with senior management teams to ensure well-stocked talent pipelines and robust successions plans were developed and maintained. Show less

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  Yellow Duck Development Ltd

  Nov 2012 - now

  Director and Founder - Yellow Duck Development Ltd.

  Yellow Duck Development is a friendly L&D Consultancy providing bespoke learning solutions which are engaging, pragmatic and business focused. Examples of projects include:Designing and facilitating bespoke 12-month Senior Leadership programme for Telecoms start-up.Designing and delivering two-year international graduate development programme for global plastic packaging manufacturing company - currently on cohort 3. Designing and delivering Managing Mental Health in the Workplace virtual workshop for high profile UK chocolatier.Designing and delivering a wide range of bespoke personal skills and leadership programmes for UK manufacturing company (e.g. Customer services, communication skills, presentation skills, train the trainer, managing a team, excellence in leadership, coaching for performance). Designing and implementing a bespoke performance review process and suite of learning academy modules for award winning engineering consultancy.Script development, content writing and production support for an in-house digital training resource for a large corporate bank Show less

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  The Trainers Training Company

  May 2019 - Oct 2023

  Trainer Talk Local Leader Yorkshire

  Trainer Talk Local provides quarterly events in various places around the UK and Ireland. These events offer L&D freelancers to chat with other like-minded people who just get what it’s like to be a freelance trainer – along with fantastic support, opportunities to share challenges and wins (and a cuppa, oh and cake if it is in person!!) all in a safe and friendly environment.Visit https://trainer-talk.co.uk/trainer-talk-local/leeds