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Fahad Mohammed G.

Fahad Mohammed G.

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location of Fahad Mohammed G.Aberdeen, Scotland, United Kingdom

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  • Timeline

  • About me

    Tech Support Specialist @ JustAnswer.es | PHP/LARAVEL | PYTHON/DJANGO | SOC Analyst | CCNA | MTA | MSc Information Technology with Cybersecurity

  • Education

    • CERTIFIED LEARNING SOLUTIONS

      -
      CCNA (ROUTING AND SWITCHING) CISCO CERTIFIED NETWORK ASSOCIATE

    • CERTIFIED LEARNING SOLUTIONS

      -
      MICROSOFT SECURITY FUNDAMENTALS (cert no. : E778-1125)

    • CERTIFIED LEARNING SOLUTIONS

      -
      MICROSOFT NETWORKING FUNDAMENTALS (cert no. : E738-5847)

    • CERTIFIED LEARNING SOLUTIONS

      -
      MICROSOFT CERTIFIED PROFESSIONAL (cert no. : E738-5848)

    • CompTIA Tech Career Academy

      -
      CompTia Security +

    • Cisco Networking Academy

      -
      CISCO CERTIFIED NETWORK ASSOCIATE CCNA (803) Information Technology

    • Cisco Networking Academy

      -
      Cisco Certified Network Associate

      Renewal of Certification

    • Kwame Nkrumah University of Science and Technology, Kumasi

      2009 - 2014
      BSc Agriculture

    • Robert Gordon University

      2022 - 2023
      MSc Information Technology with Cybersecurity

  • Experience

    • Siratek Technologies

      Sept 2016 - Jul 2022

      • Information Technology Manager

        Jan 2018 - Jul 2022

      • System Administrator

        Sept 2016 - Dec 2017

    • JustAnswer.es

      Jan 2022 - now
      Tech Support Specialist

      Provided 1st and 2nd line support to clients' inquiries via chat, phone call, email, and video.•Used JustAnswer platform to provide secure remote assistance controls for troubleshooting, maintenance, or support.•Identified customers' needs and recommended appropriate solutions.•Advised customers on better practical use of devices.•Learned and adapted to new technologies and products.•Dealt with various electronic devices such as TVs, Android devices, home cinema systems, laptops, desktops, smartphones, etc.•Supported different operating systems: Windows, Mac, Linux, Android, and iOS.•Managed and resolved tickets to maintain customer satisfaction. Show less

  • Licenses & Certifications