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Lista Pamela Putri

Lista Pamela Putri

Followers of Lista Pamela Putri120 followers
location of Lista Pamela PutriIndonesia

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  • Timeline

  • About me

    Operations Anayst at Bukalapak

  • Education

    • Trisakti School of Management

      2013 - 2017
      Bachelor's degree Financial Management 3.37 out of 4.00

      Activities and Societies: Unit Kegiatan Kerohanian Islam (UKKI) Bachelor's thesis: "The Influence of Return on Asset, Firm Size, Tangibility, Growth Opportunities, and Liqiuidity toward Debt-to-Equity Ratio on Mining Companies Listed in Indonesia Stock Exchange Period 2011-2015"

  • Experience

    • Bukalapak

      Jan 2018 - now

      My responsibilities include:-Gathering the issues, problems, & ideas from customers and company staffs.-Organizing, configurating and maintaining CRM Tools (By Channel Email, Chat, Support, Guide).-Managing data requests related to the CRM Tools Support, CRM Tools Chat, and Knowledge Base.-Managing Bugs/Error from Operational (Gathering, Reproduce, and Create Reports from CSM to Product Squad) - Handle complaint user about product and features in Bukalapak.- Handle complaint user about tracking or delivering monitoring, product, etc.

      • Operations Analyst

        Sept 2018 - now

      • Customer Satisfaction Management

        Jan 2018 - Aug 2018

  • Licenses & Certifications

    • Registered Securities Analyst

      CSA Institute
      Dec 2016