Jatin Mirza

Experience

• 

  Tata Consultancy Services

  Feb 2011 - now

  • Managing Production Support team for MFG/PRO ERP System using Production Support Methodology.• Continuous interaction with Client over ongoing engagements and performance review.• New business Idea proposals, discussion on implementations plan with client and driving execution.• Resource management, ensuring outcome and achievement of monthly targeted baselines.• Managing necessary compliances (audit, Backup Continuity Plan, Risk Register) etc.• Handling escalations, ensuring responsibility and resolution using defined root cause mechanisms• Participate in Business Process Improvements providing IT consulting based on outcomes. • Identification/correction of the Bug/fix in the Mfgpro software/Customized QAD programs in case of any reported from customer end.• Preparation of SOW’s (amendments) and ensuring resource allocation as per applicable terms. • Ensuring team’s repository for KEDB & SOP’s documents. • Preparation and presentation of Monthly status Review reports. Show less • Functional Consultation on Finance extract re-designing to match the new version of third-party software.• Designing functional co-relation between extract fields and receiving software. • Identify possible risks and suggesting mitigation plans by coordinating b/w developers and business stake holders.• Discussion with actual business users and understanding the business justification for the requirements. • Program development to incorporate the changes as agreed upon during design phase.• Working with business users for UAT and providing any necessary pre/post UAT go live support.• Providing business Knowledge to other team members.• Documenting the changes (functional) to assist any future efforts with the changes. Show less • Production (functional) Support for MFG/PRO ERP System- This being done using Production Support Methodology.• Identification/correction of the Bug/fix in the Mfgpro software/Customized QAD programs in case of any reported from customer end.• Correction of interfaces related flat files. (e.g. AP12, AP13, GL614, Millennium).• Discussions with Customer personnel to troubleshoot the issue with Mfgpro Application. • Providing the timely manner resolutions for the High severity incidents.• Providing business Knowledge to other team members.• Documenting the Helpdesk Practices & Procedures and uploading them to Document Management. • Creating KEDB documents for any repetitive issues and to circulate those to everyone to make them aware of the issue and to avoid the issues in future. • Root cause of the issues being reported repetitively under Problem Management. Show less

  • Project Manager

    Feb 2024 - now

  • Project Manager

    Sept 2021 - now

  • Functional Consultant and Developer

    Nov 2020 - Aug 2021

  • Application Analyst

    Feb 2011 - Oct 2020